Ошибка добавления удаленного ПК

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Acid_Burn
Beginner
Posts: 1
Comments: 0

Псоле прочтения руководства о подготовке  ПК к установке  компонентов, при попытке добавить клиенткий пк выходит ошибка 

 

Code: 18,087,938(0x01140002)
LineInfo: 0x8FEADEA9B9A879B;

Module: trueimg_remote_full_vs_44397
Message: Failed to get information about remote machine '192.168.9.37'.

Code: 18,087,958(0x01140016)
LineInfo: 0x67BE6875CD4600F9;

Module: trueimg_remote_full_vs_44397
Message: Failed to get information about remote machine '192.168.9.37' (Windows OS was expected).

Code: 4,522,038(0x00450036)
LineInfo: 0x3215ACDA31D72F68;

Module: trueimg_remote_full_vs_44397
Message: Failed to create managed entity 'machine'.

Code: 4,521,988(0x00450004)
LineInfo: 0x279DD1D7639F7557;

Module: trueimg_remote_full_vs_44397
Message: Invalid credentials have been specified.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;

Module: trueimg_remote_full_vs_44397
Message: Access is denied

Thu, 02/23/2023 - 21:08
0 Users found this helpful
Jose Pedro Magalhaes
Acronis Forum Engineer
Posts: 0
Comments: 686

Hello Acid_Burn!

The error message you are receiving in Acronis Backup 11.7 when attempting to add a client PC suggests that there is an issue with the credentials being used to connect to the client PC. Here are some steps you can take to resolve the issue:

  1. Verify that the credentials being used to connect to the client PC are correct. Double-check the username and password to ensure that they are accurate.

  2. Make sure that the username and password being used have administrative privileges on the client PC.

  3. Check that the firewall on the client PC is not blocking the connection. You may need to add an exception for the Acronis Backup 11.7 application in the firewall settings.

  4. Check that the client PC is configured to allow remote connections. You may need to enable remote access in the client PC's settings.

  5. Make sure that the client PC is running the correct version of the Acronis Backup Agent software. The version of the agent should match the version of the Acronis Backup Server software.

If none of these steps resolve the issue, feel free to contact our support line with all those troubleshooting steps attached so we can help you solving the issue https://kb.acronis.com/content/8153 .

Hope this helped! Thanks in advance.

Wed, 03/01/2023 - 16:28

Best regards,
Jose Pedro Magalhaes | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support