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Acronis Backup 11.7 - Backupmail is not send

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a customer of ours usese Acronis Backup 11.7 - which is installed via Kaseya. For the Backupplan we configured the sending of Mails if the Backups is successful or fails. The Mails from Acronis wont be send though. Sending a test mail is always successful.

Any ideas on how to fix this issue are much appreciated.


Kind Regards, 


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Support specialist
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Comments: 1523


Hello Julian,

Welcome to Acronis forums!

Kaseya integrates a significantly customized version of Acronis software. Thus users of Acronis software on Kaseya's basis should contact Kaseya for support.