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Acronis Backup 11.7 Error

Thread needs solution
Beginner
Posts: 1
Comments: 0

I am using Acronis Backup 11.7 for VM backup

I have set a schedule to run backup plan on a VM that success many times without errors but today I receive some error code.

Can anyone explain me the reason of error as I cannot find the root?

Command 'Running backup plan 'VM XXXDC1 Workdays Backup at 1am'' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_bundle_glx_50064
Message: Command 'Running backup plan 'VM XXXDC1 Workdays Backup at 1am'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_glx_50064
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_50064
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_50064
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to back up virtual machine 'XXXDC1 (2008R2 Standard)'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6e7
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: 
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de96
Fields:  $module : esx_srv_glx_50064
Message: Failed to open the virtual machine ([XXXDC1 (2008R2 Standard)] XXXDC1 (2008R2 Standard)/XXXDC1 (2008R2 Standard).vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields:  $module : esx_srv_glx_50064
Message: Awaiting task 'CreateSnapshot' has failed.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
An error occurred while taking a snapshot: Failed to quiesce the virtual machine.

--------------------

 

From Email

1   Information   11/20/18 1:00:02 AM   Command 'Running backup plan 'VM XXXDC1 Workdays Backup at 1am'' is running.
2   Information   11/20/18 1:00:02 AM   Task 'Incremental backup' was started.
3   Information   11/20/18 1:00:02 AM   Task 'Incremental backup' was started.
4   Information   11/20/18 1:00:04 AM   Command 'Backing up' is running.
5   Information   11/20/18 1:00:05 AM   Backing up VM 'vm:5263281d-8093-9f76-ce67-54e91532d144?type%3dvmwesx'.
6   Information   11/20/18 1:00:10 AM   Selected Changed Block Tracking mode: 'Enable and use CBT'.
7   Information   11/20/18 1:00:16 AM   Changed Block Tracking has been enabled for virtual machine 'XXXDC1 (2008R2 Standard)'.
8   Error   11/20/18 1:02:05 AM   Failed to perform the requested operation.
Additional info: 

Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de96
Fields:  $module : esx_srv_glx_50064
Message: Failed to open the virtual machine ([XXXDC1 (2008R2 Standard)] XXXDC1 (2008R2 Standard)/XXXDC1 (2008R2 Standard).vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields:  $module : esx_srv_glx_50064
Message: Awaiting task 'CreateSnapshot' has failed.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
An error occurred while taking a snapshot: Failed to quiesce the virtual machine.

--------------------
9   Error   11/20/18 1:02:05 AM   Failed to back up virtual machine 'XXXDC1 (2008R2 Standard)'.
Additional info: 
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to back up virtual machine 'XXXDC1 (2008R2 Standard)'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6e7
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: 
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de96
Fields:  $module : esx_srv_glx_50064
Message: Failed to open the virtual machine ([XXXDC1 (2008R2 Standard)] XXXDC1 (2008R2 Standard)/XXXDC1 (2008R2 Standard).vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields:  $module : esx_srv_glx_50064
Message: Awaiting task 'CreateSnapshot' has failed.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
An error occurred while taking a snapshot: Failed to quiesce the virtual machine.

--------------------
10   Error   11/20/18 1:02:05 AM   Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_glx_50064
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_glx_50064
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to back up virtual machine 'XXXDC1 (2008R2 Standard)'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6e7
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: 
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields:  $module : disk_bundle_tape_off_glx_50064
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91de96
Fields:  $module : esx_srv_glx_50064
Message: Failed to open the virtual machine ([XXXDC1 (2008R2 Standard)] XXXDC1 (2008R2 Standard)/XXXDC1 (2008R2 Standard).vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bedc2
Fields:  $module : esx_srv_glx_50064
Message: Awaiting task 'CreateSnapshot' has failed.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bedaf
Fields:  fault : MethodFault, $module : esx_srv_glx_50064
Message: An error occurred while saving the snapshot: Failed to quiesce the virtual machine.
An error occurred while taking a snapshot: Failed to quiesce the virtual machine.

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Forum Moderator
Posts: 113
Comments: 4341

Hi! 
Please refer to the steps outlined by  my colleague in https://forum.acronis.com/comment/372813#comment-372813