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Acronis Backup Failed

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Beginner
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Hi, My backup has been failing with the following error. Pls kindly advise. -------------------- 5 Information 4/10/2019 11:42:59 AM Analyzing partition '1-0'... 6 Error 4/10/2019 11:43:00 AM Failed to open the archive for writing. Additional info: -------------------- Error code: 3 Module: 64 LineInfo: f440d05d16e0fd5f Fields: path : bsp://safedb/SGSIEM_TAPE#arl:/7C802AE3-EBD8-4936-A3E8-7BEB8951AA3A/9C49A318-FFFB-48CA-8AED-9DC98694CB61/FD802F36-239F-42EC-83C9-72AFBE21A564, $module : disk_bundle_vs_44421 Message: Failed to open the archive for writing. -------------------- Error code: 181 Module: 39 LineInfo: d5499ae2fae445bd Fields: $module : storage_server_vsa64_44421 Message: Error while processing metadata in the database. -------------------- Error code: 620 Module: 64 LineInfo: 6a1198d1b8be2c1d Fields: $module : storage_server_vsa64_44421 Message: Archive data is invalid. -------------------- Error code: 7 Module: 357 LineInfo: e081e9ea390f6b34 Fields: $module : arx_asn_vsa64_44421 Message: The archive stream format is not recognized. -------------------- 7 Error 4/10/2019 11:43:00 AM Command 'Backing up' has failed. Additional info: -------------------- Error code: 61 Module: 309 LineInfo: 4a8728dc8a1c9510 Fields: $module : service_process_vs_44421 Message: Command 'Backing up' has failed. -------------------- Error code: 22 Module: 309 LineInfo: 8d165e86fb8195f7 Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421 Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. -------------------- Error code: 3 Module: 329 LineInfo: 1cd98aae889424f9 Fields: $module : disk_bundle_vs_44421 Message: Backup has failed. -------------------- Error code: 1060 Module: 1 LineInfo: 145a191bfe9050c3 Fields: $module : disk_bundle_vs_44421 Message: Failed to prepare an operation. -------------------- Error code: 1002 Module: 1 LineInfo: 51ea1282ec004b2 Fields: $module : disk_bundle_vs_44421 Message: Internal error: Failed to create the image builder. -------------------- 8 Error 4/10/2019 11:43:02 AM Command 'Running backup plan 'Clone of SGPSIEM Full Backup '' has failed. Additional info: -------------------- Error code: 61 Module: 309 LineInfo: 4a8728dc8a1c9510 Fields: $module : mms_vs_44421 Message: Command 'Running backup plan 'Clone of SGPSIEM Full Backup '' has failed. -------------------- Error code: 41 Module: 307 LineInfo: e6792a5ee190de97 Fields: $module : agent_protection_addon_vs_44421 Message: Failed to execute the command. -------------------- Error code: 2 Module: 329 LineInfo: 8edc81ea38faba0a Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421 Message: Step 'Backup' has failed. -------------------- Error code: 22 Module: 309 LineInfo: 8d165e86fb8195f7 Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421 Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. -------------------- Error code: 3 Module: 329 LineInfo: 1cd98aae889424f9 Fields: $module : disk_bundle_vs_44421 Message: Backup has failed. -------------------- Error code: 1060 Module: 1 LineInfo: 145a191bfe9050c3 Fields: $module : disk_bundle_vs_44421 Message: Failed to prepare an operation. -------------------- Error code: 1002 Module: 1 LineInfo: 51ea1282ec004b2 Fields: $module : disk_bundle_vs_44421 Message: Internal error: Failed to create the image builder. -------------------- Task 'Simple backup (Full)' has failed on machine 'SGPSIEM.nbksg.com.sg'.

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#1

Hello Victor,

welcome to Acronis forums!

According to a log that you provided, you use an old build #44421. Thus, I recommend that you update the latest available build in your account since such issues as "Failed to create the image builder" have been fixed in further updates. Please make sure that all Acronis Backup 11.7 components are updated to the same build.