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Acronis Managed Machine Service. Service starts and stops unexpectedly.

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Comments: 0

Добрый день. 

При попытке установить клиент Acronis BackUp 11.7 выдаётся следующая ошибка.

на соответсвующей машине при попытке поднять сервис "Acronis Managed Machine Service" сервис стартует и сразу прекращает работать.


  - Provider 

   [ Name]  Application Error 
  - EventID 1000 

   [ Qualifiers]  0 
   Level 2 
   Task 100 
   Keywords 0x80000000000000 
  - TimeCreated 

   [ SystemTime]  2021-02-26T06:26:20.467110200Z 
   EventRecordID 26554 
   Channel Application 
   Computer ****************************.NET 

- EventData 

   C:\Program Files\Acronis\BackupAndRecovery\mms.exe 

Подскажите в чем может быть проблема, это уже пятый ПК с подобной проблемой, мне кажется это становится постоянным. 

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Forum Support specialist
Posts: 0
Comments: 1735

Hello Demyan,

Welcome to Acronis forums!

Please note that Acronis Backup 11.7 has not been updated since May 31, 2019. Thus, there could be various issues with new Windows updates released since that date.

The error message you encountered should have been investigated by Acronis developers by analyzing the process dumps gathered when reproducing the process crash. However, this will not be investigated since the software is not developed anymore.

I could recommend you either trying the clean installation (performed after running Cleanup Utility) or installing the next software version Acronis Cyber Backup 12.5.