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Acronis Management Server for two domains

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Posts: 1
Comments: 0

Hello,

I have one management server 11.7 installed on a server member of one domain.

I want to install acronis agent on some servers/ws that are not part of the same domain with management server.

The acronis agent installation on those machines from second domain are having the below errors:

 

Acronis Backup 11.7 Agent Core
       Code: 013763087
      Line tag: 0x851efe822fcbb3c5
      Message: Failed to add the machine to the management server.
       
       Suberror
       Code: 014417960
      Line tag: 0x2a4cf6302dc72c47
      Message: Internal error: Command execution has failed.
       
       Suberror
       Code: 014417953
      Line tag: 0x2a4cf6302dc72c7d
      Message: Failed to add Acronis Managed Machine Service to Acronis Backup Management Server.
       
       Suberror
       Code: 014417953
      Line tag: 0x2a4cf6302dc72c8a
      Message: Failed to add Acronis Managed Machine Service to Acronis Backup Management Server.
       
       Suberror
       Code: 020250646
      Line tag: 0x8d165e86fb819666
      Message: TOL: Failed to execute the command. This activity registers the machine on Acronis Backup Management Server.
       
       Suberror
       Code: 021430291
      Line tag: 0xa76a04993e79384e
      Message: Authentication has failed.
       
       Suberror
       Code: 021430290
      Line tag: 0xa76a04993e79386d
      Message: Failed to migrate data to the license server.
       
       Suberror
       Code: 013238285
      Line tag: 0xec81f6265c058175
      Message: Failed to establish connection. Check the specified machine address.

 

If you have any sugestion for configuration or troubleshooting in this scenario will be appreciated

Thank you

Teo

 

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Posts: 62
Comments: 2377

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Hi,

I would start with the instructions from the article Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server". Adding the License Server by IP should normally help.