Acronis (Version 11.7) Cannot Backup For Disk C & Disk D

Thread solved

Shiguo Zhang

Beginner

Posts: 3

Comments: 2

Hello everyone, yesterday I met a problem for backup and one of the messages says:"Message: Account 'Acronis Agent User@RB-HMI-VRK' does not have enough privileges to access instance 'MSSQLSERVER'. "

I'm not sure whether this problem concern the SQL backup license or not, and I do not know how to deal with this issue.

I input Event code (0x0135003D+0x01350016+0x01E20036+0x00571101+0x00570134) for searching in the acronis website, but nothing.

Details, please see attached files. If anyone knows how to solve such problem please give me the advice.

Thanks for the help.

Attachment	Size
01_Version Of Acronis Software_20200421PM.png	294.51 KB
02_Backup Disk C & Disk D_20200421PM.png	260.62 KB
03_SQL-No license for backup of SQL Message_20200421PM .png	243.2 KB
04_Press OK button then it started_20200421PM.png	238.23 KB
05_Alarm Message Dialogue Appeared After Few Seconds Then Open The Details_20200421PM .png	262.12 KB
06_Setting Information In The Details_20200421PM.png	228.61 KB
07_Some Details Infomation_20200421PM .png	288.31 KB
Error Acronics Backup_2_20200421PM.txt	1.69 KB

Tue, 04/21/2020 - 22:03

Maria Belinskaya

Support specialist

Posts: 0

Comments: 1327

Hello Shiguo,

thank you for posting on Acronis forums!

Your screenshots and activity log are very helpful in issue investigation.

According to these screenshots, you enabled single-pass backup which could not be created without a special license for SQL backup. Thus, please disable this option. Your SQL database will still be backed up as a part of a disk backup. In this case, Acronis Agent User account will not require special permissions.

Wed, 04/22/2020 - 12:58

Shiguo Zhang

Beginner

Posts: 3

Comments: 2

Got it.

Thanks a lot !

And have a nice day !

Wed, 04/22/2020 - 22:28