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Acronis (Version 11.7) Cannot Backup For Disk C & Disk D

Thread solved
Posts: 3
Comments: 2

Hello everyone, yesterday I met a problem for backup and one of the messages says:"Message: Account 'Acronis Agent User@RB-HMI-VRK' does not have enough privileges to access instance 'MSSQLSERVER'. "

I'm not sure whether this problem concern the SQL backup license or not, and I do not know how to deal with this issue.

I input Event code  (0x0135003D+0x01350016+0x01E20036+0x00571101+0x00570134) for searching in the acronis website, but nothing.

Details, please see attached files. If anyone knows how to solve such problem please give me the advice.

Thanks for the help.


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Forum Support specialist
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Hello Shiguo,

thank you for posting on Acronis forums!

Your screenshots and activity log are very helpful in issue investigation.

According to these screenshots, you enabled single-pass backup which could not be created without a special license for SQL backup. Thus, please disable this option. Your SQL database will still be backed up as a part of a disk backup. In this case, Acronis Agent User account will not require special permissions.

Posts: 3
Comments: 2


Got it.

Thanks a lot !

And have a nice day !