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Backup

Beginner
Posts: 1
Comments: 0

Recently upgraded from version 11.5 to  11.7 11.7.50256 

Backup result says Failed

Receiving the following error message -

 

Command 'Running backup plan 'SBSBackup_20181113'' has failed.

Additional info:

--------------------

Error code: 61

Module: 309

LineInfo: 4a8728dc8a1c9510

Fields:  $module : mms_vs_50256

Message: Command 'Running backup plan 'SBSBackup_20181113'' has failed.

--------------------

Error code: 41

Module: 307

LineInfo: e6792a5ee190de98

Fields:  $module : agent_protection_addon_vs_50256

Message: Failed to execute the command.

--------------------

Error code: 2

Module: 329

LineInfo: 8edc81ea38faba0a

Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50256

Message: Step 'Post-backup replication/cleanup' has failed.

--------------------

Error code: 22

Module: 309

LineInfo: 8d165e86fb819666

Fields:  TraceLevel : 1, $module : staging_command_addon_vs_50256

Message: TOL: Failed to execute the command. The 'Replication' command initiates backup replication.

--------------------

Error code: 22

Module: 309

LineInfo: 8d165e86fb819666

Fields:  TraceLevel : 1, $module : mms_vs_50256

Message: TOL: Failed to execute the command. TOL isolation command.

--------------------

Error code: 11

Module: 300

LineInfo: 2a46340236902166

Fields:  $module : mms_vs_50256

Message: Failed to connect to the process.

--------------------

Error code: 12

Module: 300

LineInfo: 2a46340236902167

Fields:  $module : mms_vs_50256

Message: The operation has timed out.

--------------------

 

Any idea how to fix the issue?

 

 

Forum Moderator
Posts: 105
Comments: 3867

Hello Kelly,

Thank you for your posting! Please refer to the article Acronis Backup: backup fails with "Failed to Connect to the Process". Should the issue persist, I'd  recommend contacting Acronis support team for investigation.