Skip to main content


Thread needs solution
Posts: 1
Comments: 0

Hello, pretty new at this forum. Tried to search about these errors but nothing was pretty usefull so I will start a new topic. I have windows server 2012 and acronis backup 11.7 , I had a backup plan schedduled every Satarday but 3 last weeks I am having the same errors. Can someone please  help me with these errors?

Command 'Backing up' has failed.
Additional info 
Error code 61
Module 309
LineInfo 4a8728dc8a1c9510
Fields  $module  service_process_vs_50064
Message Command 'Backing up' has failed.
Error code 22
Module 309
LineInfo 8d165e86fb819666
Fields  TraceLevel  1, $module  gtob_backup_command_addon_vs_50064
Message TOL Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Error code 54
Module 482
LineInfo 5c71ebf434f0c47a
Fields  $module  disk_bundle_vs_50064
Message Failed to collect all of the data required for single-pass backup of Microsoft SQL Server.
Error code 4358
Module 87
LineInfo e4fe5c9fd5e63ded
Fields  $module  aaib_mssql_backuper_vs_50064
Message Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up.

0 Users found this helpful
Support specialist
Posts: 0
Comments: 1023


Hello G A,

welcome to Acronis forums!

Since the end of support for Acronis Backup 11.7, we recommend upgrading to the most current version (# 50420) to ensure your Acronis Backup is up-to-date and for better understanding of the root cause. Please make sure that all Acronis Backup 11.7 components are of the same build.

Then please collect Acronis System Report from the server with Agent for SQL and upload it to the FTP link that I've sent you in a Private Message.

Forum Moderator
Posts: 126
Comments: 4929


Hello G A,

I'd also recommend following the troubleshooting steps outlined in  with the focus on permissions and SQL writer availability.