Backup is failing on one vm but the other vm is having a successful backup
These are the error messages.
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_44421
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fddf
Fields: $module : disk_bundle_vs_44421
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fe21
Fields: $module : disk_bundle_vs_44421
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields: $module : disk_bundle_vs_44421
Message: Failed to back up virtual machine 'JENKINS'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields: $module : disk_bundle_vs_44421
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_44421
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: d1ab7fa1e56ec6e7
Fields: $module : disk_bundle_vs_44421
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec83e
Fields: $module : disk_bundle_vs_44421
Message: Failed to perform the requested operation.
--------------------
Error code: 236
Module: 16
LineInfo: 7bb42efe3c733241
Fields: $module : disk_bundle_vs_44421
Message: Internal error: Attempt to access emulated disk for non-initialized object.
--------------------
Error code: 94
Module: 83
LineInfo: 383ffdb092990e23
Fields: $module : hv_srv_vs_44421
Message: Failed to open virtual disk file 'C:\ClusterStorage.000\VMData01\JENKINS\JENKINS.VHDX'.
--------------------
Error code: 165
Module: 83
LineInfo: 7bc797a896d6fdb7
Fields: $module : hv_srv_vs_44421
Message: Failed to prepare cluster shared volume for backup of 'C:\ClusterStorage.000\VMData01\JENKINS\JENKINS.VHDX'.
--------------------
Hi,
The issue likely has to deal with specifics of CSV setup and particular VM configuration - the problem is that the snapshot of the CSV volume cannot be taken on host level. The root cause can be revealed by checking the Windows Event Log on the Hyper-V host and if there are no obvious errors there then the problem should be investigated with help from our support team. Remember to collect Acronis system report from the Hyper-V host: see https://kb.acronis.com/content/36248
Thank you.