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Backup to tape fails when starts to write on second tape.

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Beginner
Posts: 2
Comments: 4

Hello all,

Am having an issue with tape backup.

I have a plan GFS and monthly backup fails when second tape is selected from backup and after 1 minute of "writing to tape" backup will fail.

Run on Acronis Backup 11.7.50073

with HP ultrium 2-SCSI tape drive.

i tried new tape for the second tape.

i tried with tape in acronis pool. still fails

i tried with tape in free tapes.fails

daily backup and weekly works fine.

below is the 2 error messages i get one just after unmounting the first tape and one after backup started  writing to second tape.

thanks for any help ....

1 error which logs after unmounting 1st tape and the next log is selecting tape then goes to this error and the next log is connot find tape to continue backup.

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 3/8/2020 12:41:09 μμ
Backup plan:   DATA TO TAPE
Task:          Monthly backup
Code:          262.169(0x40019)
Module:        4
Owner:         
Message:       
  Unknown error occurred while backing up.
Additional info:
--------------------
Error code: 25
Module: 4
LineInfo: ba19e88dc5fea141
Fields:  $module : disk_bundle_vs_50073
Message: Unknown error occurred while backing up.
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203bfa
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203bb0
Fields:  $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da2039cf
Fields:  Path : F:/Common/IT/SOFTWARE/HP400G3/sp72776.exe, $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203a41
Fields:  Path : F:/Common/IT/SOFTWARE/HP400G3/sp72776.exe, $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203b16
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while backing up.
--------------------
Error code: 1
Module: 4
LineInfo: fba06f330018d98b
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while reading the file.
--------------------
Error code: 3
Module: 4
LineInfo: fba06f330018d8e2
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while writing to the file.
--------------------
Error code: 3
Module: 4
LineInfo: d11b4f5ec453b99a
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while writing to the file.
--------------------
Error code: 15
Module: 4
LineInfo: b0ed2a9ff6bee697
Fields:  $module : storage_server_vsa64_50073
Message: Canceled.
--------------------
Acronis Knowledge Base:

Event code: 0x00040019+0x00040019+0x00040003+0x00040003+0x00040003+0x00040019+0x00040001+0x00040003+0x00040003+0x0004000F

--------------------

last error where backup fails

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 3/8/2020 1:16:55 μμ
Backup plan:   DATA TO TAPE
Task:          Monthly backup
Code:          20.250.685(0x135003D)
Module:        309
Owner:         
Message:       
  Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50073
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50073
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 143
LineInfo: 7cf04a8000b8adf
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_50073
Message: The running task has been canceled.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50073
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea143
Fields:  $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ba19e88dc5fea141
Fields:  $module : disk_bundle_vs_50073
Message: Unknown error occurred while backing up.
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203bfa
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203bb0
Fields:  $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da2039cf
Fields:  Path : F:/Common/IT/SOFTWARE/HP400G3/sp72776.exe, $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203a41
Fields:  Path : F:/Common/IT/SOFTWARE/HP400G3/sp72776.exe, $module : disk_bundle_vs_50073
Message:
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203b16
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while backing up.
--------------------
Error code: 1
Module: 4
LineInfo: fba06f330018d98b
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while reading the file.
--------------------
Error code: 3
Module: 4
LineInfo: fba06f330018d8e2
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while writing to the file.
--------------------
Error code: 3
Module: 4
LineInfo: d11b4f5ec453b99a
Fields:  $module : disk_bundle_vs_50073
Message: Error occurred while writing to the file.
--------------------
Error code: 15
Module: 4
LineInfo: b0ed2a9ff6bee697
Fields:  $module : storage_server_vsa64_50073
Message: Canceled.
--------------------
Acronis Knowledge Base:

Event code: 0x0135003D+0x01350016+0x008F0003+0x01490003+0x00010424+0x00040019+0x00040019+0x00040003+0x00040003+0x00040003+0x00040019+0x00040001+0x00040003+0x00040003+0x0004000F

--------------------

 

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Support specialist
Posts: 0
Comments: 1390

#1

Hello Kostas,

thank you for posting on Acronis forums!

I have a plan GFS and monthly backup fails when second tape is selected from backup and after 1 minute of "writing to tape" backup will fail.

Please make sure when you add the second tape that you:

1) run inventory

2) check that it is moved into Free tapes pool

3) check the Take tapes from the Free tapes pool automatically box

Please also note that if the second tape already has any backups on it, they will be overwritten.