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Error 41, 3, 1060, 3, 3, 27 - Acronis Backup & Recovery Agent for windows 11.0.17440

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Beginner
Posts: 1
Comments: 3

Hi guys how are you ?

I have two backup plans, they were OK until two days ago, nothing has changed on our system and those two backup plans stopped working.

For both plans i got the same errors:

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields:  $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea16a
Fields:  $module : disk_bundle_vs
Message:
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203c42
Fields:  $module : disk_bundle_vs
Message: Error occurred while writing the file.
--------------------
Error code: 3
Module: 4
LineInfo: 49b7c78d1b792af2
Fields:  $module : disk_bundle_vs
Message: Error occurred while writing the file.
--------------------
Error code: 27
Module: 23
LineInfo: aef9e10e2871b2f3
Fields:  functionName : read_dellist, code : 19, description : list of deleted records could not be read, $module : disk_bundle_vs
Message: An Itzam database error.
--------------------

Could you help me ?

Thanks

Mauro.

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3767

Hi Mauro,

Such problem may be caused by lack of free space on system volume of the machine peforming backup if you're adding a lot of files into file backup plan. You are using a very old build of Acronis Backup - version 11.0 which can be updated to version 11.7 where the root cause of the issue is mitigated - there are special techiques used which lower the consumption of the space while building the files tree in temporary folder, so there should be no such problem. The workaround would be to increase the free space on the machine which performs backup (on agent side) on the system volume where temporary data is stored while backup is running.

Thank you.

In reply to by Vasily Semyonov

Beginner
Posts: 1
Comments: 3

Hi man thanks for your reply.

Could you send me the link for 11.7 version ? I couldn't find it.

From the console, I got no updates found

acronis-version.png

acronis-version1.png

Thanks

Acronis Program Manager
Posts: 22
Comments: 3767

Hi,

You should log under your Acronis account and go to https://www.acronis.com/en-us/my/products/ where the registered products are listed - that's where you can get the downloads of older products (until v12.5).

Thank you.

Beginner
Posts: 1
Comments: 3

Thanks Vasily !

I'm going to update and free up some space on system volume.

I'll get back with the results.

Beginner
Posts: 1
Comments: 3

Hi Vasily !

I did what you recommended and it did the trick.

Thanks.