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Failed to get archive URIs from location

Beginner
Posts: 1
Comments: 0

Can anyone please help with this, been trying to resolve this for over 2 weeks but no luck yet.

 

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Log Entry Details
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Type:                Error
Date and time:       9/21/2017 8:48:03 AM
Backup plan:         QuantaSmart 
Task:                Full backup
Managed entity type: Machine
Managed entity:      Wel0952
Machine:             Wel0952
Code:                20,250,685(0x135003D)
Module:              309
Owner:               
Message:             
  Command 'Backing up' has failed.
Additional info: 
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : service_process_vs_38774
Message: Command 'Backing up' has failed.
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Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_38774
Message: Failed to get archive URIs from location 'arl:/A71D0A99-7FF1-4510-9317-AE34C5973601/58D6E0CF-1D4F-43EC-8D58-47BE7D2DF488'.
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Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc72
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_38774
Message: Failed to get archive URIs from location 'arl:/A71D0A99-7FF1-4510-9317-AE34C5973601/58D6E0CF-1D4F-43EC-8D58-47BE7D2DF488'.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68767
Fields:  $module : disk_bundle_vs_38774
Message: Failed to open the metadata directory.
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Error code: 46
Module: 64
LineInfo: 97675718d2b52d17
Fields:  path : file://rsranas03\Images\, $module : disk_bundle_vs_38774
Message: Failed to open the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: 97675718d2b52cea
Fields:  $module : disk_bundle_vs_38774
Message: Access to the file is denied.
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Error code: 15
Module: 4
LineInfo: bd01591c540a1374
Fields:  $module : disk_bundle_vs_38774
Message: Canceled.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00A100C8+0x00A100C8+0x00400280+0x0040002E+0x00040014+0x0004000F

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Forum Star
Posts: 22
Comments: 2537

Top

Hi,

The issue shown in the log file had been fixed a while ago in Acronis Backup 11.5/11.7 in builds 39203 and higher (internal bug id: ABR-60605) , while you are using an old build 38774. You should update your Acronis Backup 11.5 installation in order to get this problem solved.

Thank you.