Skip to main content

Failed to get VSS metadata for backup

Thread needs solution
Beginner
Posts: 1
Comments: 0

When creating backups they show as completed successfully, but with warnings. I ran VSS Doctor and it did not find any issues. Are my backups vaild?

Running Windows server 2008

--------------------
Log Entry Details
--------------------
Type: Warning
Date and time: 12/12/2019 10:36:53 AM
Backup plan: [None]
Task: [None]
Code: 4,195,008(0x4002C0)
Module: 64
Owner: acronisservice
Message:
Failed to get VSS metadata for backup.
Additional info:
--------------------
Error code: 704
Module: 64
LineInfo: 26556611c50a732a
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Failed to get VSS metadata for backup.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942450
Message: The request is not supported

0 Users found this helpful
Support specialist
Posts: 0
Comments: 1396

#1

Hello Chris,

welcome to Acronis forums!

Could you please clarify the version and build number of Acronis Backup software that you use?

If it is Acronis Backup & Recovery 11, then please follow this KB article: https://kb.acronis.com/content/26550 and redo your backup.

Otherwise, please share here a full activity log (as instructed in this KB article: https://kb.acronis.com/content/21734#Logs9)