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incorrect backup size in "Backup to Cloud"

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Hello! we use Acronis Backup 11.7 and do a additional online backup from 11.7 to Acronis Backup to Cloud, where we have 1024 GB webspace. Altough there is only backup with 726,1 GB (correct size) on the webspace, 11.7 says there is 1336 GB used workspace and quits all further backups. Is there a way to fix this problem? Thank you for your reply! Florian

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#1

Hello Florian,

welcome to Acronis forums! I'm afraid such issues can be only investigated and solved with the help of Acronis support engineers https://www.acronis.com/support/contact-us/ 

Please note that the extended support for Acronis Backup 11.7 ended on 31 May 2019. My colleagues will likely ask you to upgrade the storage to the version 12.5,  see Upgrading Acronis Cloud Storage part from https://kb.acronis.com/content/57721