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Licensing Backup Advanced 11.7

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Beginner
Posts: 1
Comments: 2

Hi,

we had an old SBS2011 running "Acronis Backup Advanced 11.7". The Server was replaced by a new one running Server 2019 Standard. I reinstalled Acronis Backup Advanced 11.7 #50230, but I get no license from the license server.

I'm wondering it is not more labelled "Advanced". Now it is calling "Acronis Backup Advanced 11.7 for Windows Server Essentials".

How can I solve this issue?

edit: I found this page: https://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/index.html#13684.html

which says that essentials is only running on max. SBS2011. But why can I install it?

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Forum Moderator
Posts: 118
Comments: 4546

#1

Hello Raimer,

welcome to Acronis forums! Under your account I see only a license of Acronis Backup 11.7 for Windows Server Essentials, which does not support installation on Windows Server 2019. Besides, there is a record of Acronis Backup Advanced 11.7 Universal License Trial - hard to say, where this key originated from, as we don't sell (and offer trial) Acronis Backup 11.7 anymore. 

Beginner
Posts: 1
Comments: 2

#2

When we bought Acronis (I think) it was called "Acronis Backup Advanced for Exchange" and also the downloaded file is named "AcronisBackupAdvanced_11.7_50230_de-DE.exe". I'm not sure why it is displayed as Essential due to Essential is not running Exchange.

The Trial version comes from Acronis program itself. It has offered a trial version.

So what can we do? Is there an upgrade for Server 2019 including backup of Hyper-V? Where can we order this?

Can we use Acronis Backup 12.0 Server (B1WYBPDES) for this? And do we need an extra license "Acronis Backup Virtual Host" for Hyper-V?

Forum Moderator
Posts: 118
Comments: 4546

#3

If the Hyper-v role is installed on the same Windows Server 2019 machine, then you'll only need one license of Acronis Backup (Advanced) 12.5 Virtual Host  - it includes unlimited number of virtual machines running on the target host, protection of the target host itself, as well as protection for applications running on those virtual machines or on the host.

Note: Acronis Backup 12.5 Windows Server Essentials is available in the Standard edition only. To use advanced features, Acronis Backup 12.5 Advanced Server license is required.

> Is there an upgrade for Server 2019 including backup of Hyper-V? Where can we order this?

There is no direct upgrade path to another edition. Acronis Backup 11.7 for Windows Server essentials can be upgraded to Acronis Backup 12.5 Windows Server Essentials only. Here you'll find all upgrade options https://kb.acronis.com/content/59814

> Can we use Acronis Backup 12.0 Server (B1WYBPDES) for this?

Could you please send me the first two blocks (16 digits) of the key in a private message (click on Send message under my profile), so that I can verify the key in our system, one block is not recognized.

Forum Moderator
Posts: 118
Comments: 4546

#4

Hello Raimer,

I've checked the key you sent me in PM - this key is for Acronis Backup 11.7 for Windows Server Essentials (German) 

The only option I see for your use-case would be obtaining a Acronis Backup (Advanced) 12.5 Virtual Host  license. You may want contacting Acronis sales team to discuss possible upgrade path (we don't have a direct upgrade path,  but maybe sales rep could offer) https://www.acronis.com/de-de/business/backup/ here you'll find the contacts 

Beginner
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#5

Thanks to the telephone support I could upgrade to Acronis Backup 12.5 Standard Virtual Host which satisfies my requirements.

Forum Moderator
Posts: 118
Comments: 4546

#6

That's great! Hope the product will suit all your business-needs!