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Vaults are not loading.... or take forever?

Beginner
Posts: 1
Comments: 0

Hello we have the Acronis Backup 11.7 für Windows Server Update 1 on an SBS 2011.

I would like to look into vaults, we have two of them. One is on a QNAP NAS, the other on an BackupServer with an RDX Drive. When i go into one of the vaults, then the vault is loading and loading .... and loading.... Is this normal?Our Backup is over 500GB Big.

Forum Moderator
Posts: 105
Comments: 3867

Hello Rob,

First of all, make sure you have the latest available build installed 50088. If the issue persists, proceed with the steps outlined in 46390: Acronis Backup: Troubleshooting Performance Issues

Thank you, 

Beginner
Posts: 0
Comments: 1

I think the problem is 50088.  I have noticed this issue with both of my Windows 10 Pro 1803 computers once I upgraded ABR 11.7 to the current release.  They both take forever to complete operations.  Right now I have been waiting about 10 min for ABR 11.7 to finish "loading information about backed up data"  same occurs loading vault info as well.  It has become unusable.