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Backup Plan for Virtual Host Configuration Backup - Password not Accepted

Beginner
Posts: 2
Comments: 9

I was able to backup the Virutal Host Configuration using the BETA version of Acronis Backup 12.

After uninstalling the BETA version and installing the following version, the password for the Virtual Host is not accepted.  After I enter the password, it goes back to "Specify".

I am currently running the following versions:

  • Web console service: v.12.0.2549
  • Backup management server: v.12.0.3500
  • Backup management console: v.12.0.6062
Acronis Program Manager
Posts: 22
Comments: 3081

Hi Philip,

It may be a problem with caching in particular Internet browser or some traces left from Beta build installation. First of all try using a different browser (or clear cache) and if this doesn't help then contact our support team for assistance.

Thank you.

Beginner
Posts: 2
Comments: 9

Changing browsers and clearing browser cache did not work.  See attached error message that pops up periodically.

Attachment Size
379283-132121.jpg 27.54 KB
Acronis Program Manager
Posts: 22
Comments: 3081

Philip,

The message on the screen shot may appear if you had installed Acronis Backup 12 Beta build using default settings, so that its services are running under "Acronis Agent User" . These users are not cleaned up automatically after uninstallation of Beta, so now after installation of released version you get problem since a new user was generated ("Acronis Agent User 2") - it's an infrastructure-related issue which is caused by Beta installation on the same machine.

The possible solution is to uninstall the product and install it specifying local/domain administrator account for Acronis services (so that it doesn't try to create new service user) in the setup settings.

If this doesn't help then the only option is to contact our support team and go through manual cleanup procedure.

Thank you.

Beginner
Posts: 2
Comments: 9

Please see the attached list of Services and "Log on as".  Tell what I can do to make it work.  I have too much configuration time invested in my backup plans to a do complete uninstall and reinstall.  I learned that the export import of the Backup Plans does not work.

Attachment Size
379291-132127.jpg 66.39 KB
Acronis Program Manager
Posts: 22
Comments: 3081

Philip,

Try changing the "Logon as" user for both Acronis Managed Machine and Acronis Management Server services to local/domain administrator account. This may do the trick. The "Access to the security sensitive data..." error may still appear in this case, but it can be ignored. After that create a new backup plan for ESXi host configuration. If this still doesn't help then I'm afraid the only viable option is cleanup with help from our support team.

Thank you.

Beginner
Posts: 2
Comments: 9

I changed the "Logon As" to an administrator for the Services you requested.  The problem still exists.  Please provide your technical support telephone number.  I have two outstanding issues to resolve.

Acronis Program Manager
Posts: 22
Comments: 3081

Philip, there are multiple support options available (LiveChat, E-mail, phone, etc.). Please see http://www.acronis.com/en-us/support/ . Remember to log under your Acronis account in order to see all available options.

Beginner
Posts: 2
Comments: 9

I need the phone number.  You and I have already chatted, emailed, etc. via this Forum.  I have other work to do.  I would like to talk to a live technician.  Please email me the support number.

Acronis Program Manager
Posts: 22
Comments: 3081

Philip, I've sent you a private forum message. Please check https://forum.acronis.com/messages once you have a chance.