Skip to main content

There are acronis product or component that are incompatible

Thread needs solution
Beginner
Posts: 1
Comments: 3

Hi Guys,

 

Trying o install backup 12 in centos 5.11 and I got this message " there are acronis product or component that are incompatible with the one you are going to install". Can you help me to fix it?

 

thanks,

 

CG

 

 

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3087

Hi,

The message you quote appears when there were some other Acronis components installed on the machine. I can only guess that you have Acronis Backup Advanced 11.5/11.7 agent running on the machine. This component cannot be upgraded to Acronis Backup 12, which is not an Advanced edition yet (Advanced will come later), so you need to uninstall it first. If this is not the case then there should be installation log generated after failed installation attempt - please capture it and contact our support team for further assistance.

Thank you.

Beginner
Posts: 1
Comments: 3

Hi,

Thanks for your response, it seems that the previous guy had that installed or other Acronis version. I successfully uninstalled and now I am trying to install the current version. However, it seems that something happen that it could not complete the install. It mentioned something about the kernel, and I went and reinstalled it. Nevertheless, it did not work. Where I can find the install log so I can verify in much detail what are the errors or issues.

Thanks,

CG

 

 

Regular Poster
Posts: 28
Comments: 334

Hi CJ,

you can find in in /var/log/trueimage-setup.log .

AB12 will install a kernel module which must be build first, maybe something in your build environment is missing?

Have installed AB12 in a clean CentOS 5.11 whithout issues (regarding installation process).

 

Beginner
Posts: 1
Comments: 3

Here is my logs for today!! I believe that I have everything installed but it seems that I dont or it is not recognizing what I have.

Pls let me know if you can help me with that!

 

 

2016-08-05T10:11:24-0400:Default text converter created OK.
2016-08-05T10:11:26-0400:rhel5 system detected, flags = 1024
2016-08-05T10:11:26-0400:This installer product version: AB_STANDALONE 12.0.3500
2016-08-05T10:11:26-0400:Already installed product version: AB_NONE 0.0.0
2016-08-05T10:11:31-0400:EULA text Unicode signature (BOM) unrecognized. To DEV: Normally UTF-8 or UTF-16 LE would be OK.

 

2016-08-05T10:11:31-0400:EULA text extraction from resources finished with error.
2016-08-05T10:15:29-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:29-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:30-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:30-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:30-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:15:30-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:15:30-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:15:30-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:15:30-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:15:31-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:31-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:31-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:31-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:31-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:15:31-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:15:31-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:15:31-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:15:31-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:15:32-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:32-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:32-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:33-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:33-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:15:33-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:15:33-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:15:33-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:15:33-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:15:33-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:33-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:34-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:15:34-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:15:34-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:15:34-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:15:34-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:15:34-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:15:34-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:15:35-0400:Running 'yum -y install kernel-PAE-devel-2.6.18-411.el5PAE':
2016-08-05T10:15:37-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.L8N5rF/dkms-2.2.0.3-3.noarch.rpm ':
2016-08-05T10:15:38-0400:finished with exit code 0
2016-08-05T10:15:38-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.L8N5rF/snapapi26_modules-0.7.90-1.noarch.rpm ':
2016-08-05T10:15:38-0400:finished with exit code 0
2016-08-05T10:15:38-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.L8N5rF/AcronisAgentLinux-12.0.3500-1.i386.rpm ':
2016-08-05T10:15:55-0400:finished with exit code 0
2016-08-05T10:15:56-0400:Running 'rpm -e trueimage':
error: package trueimage is not installed
2016-08-05T10:15:56-0400:finished with exit code 256
2016-08-05T10:15:56-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.L8N5rF/BackupAndRecoveryAgent-12.0.3500-1.i386.rpm ':
2016-08-05T10:18:32-0400:finished with exit code 0
2016-08-05T10:18:32-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.L8N5rF/BackupAndRecoveryBootableComponents-12.0.3500-1.i386.rpm ':
2016-08-05T10:20:56-0400:finished with exit code 0
2016-08-05T10:21:02-0400:Launching '/usr/sbin/dkms ldtarball --force --archive /usr/lib/Acronis/kernel_modules/snapapi26-0.7.90-all.tar.gz 2>&1'.
2016-08-05T10:21:03-0400:
Loading tarball for snapapi26-0.7.90
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-128.7.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-128.7.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-164.15.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-164.15.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-164.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-164.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-194.32.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-194.32.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-238.19.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-238.19.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-274.18.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-274.18.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-308.24.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-308.24.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-348.1.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-348.1.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-371.12.1.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-371.12.1.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-398.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-398.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-53.1.21.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-53.1.21.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-8.1.15.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-8.1.15.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-92.1.22.el5/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.18-92.1.22.el5/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-131.21.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-131.21.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-220.23.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-220.23.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-279.22.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-279.22.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-279.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-279.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-358.2.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-358.2.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-431.5.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-431.5.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-504.12.2.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-504.12.2.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-71.29.1.el6.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/2.6.32-71.29.1.el6.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/3.10.0-123.20.1.el7.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/3.10.0-123.20.1.el7.x86_64/x86_64...
Loading /var/lib/dkms/snapapi26/0.7.90/3.10.0-229.1.2.el7.i686/i686...
Loading /var/lib/dkms/snapapi26/0.7.90/3.10.0-229.1.2.el7.x86_64/x86_64...

 

DKMS: ldtarball completed.

 

Creating symlink /var/lib/dkms/snapapi26/0.7.90/source ->
                 /usr/src/snapapi26-0.7.90

 

DKMS: add completed.

 

2016-08-05T10:21:03-0400:Failed to find directory '/lib/modules/2.6.18-411.el5PAE/build' that contains the kernel source code.
The kernel source code or kernel headers require installing. For more information, refer to http://kb.acronis.com/content/1556.
2016-08-05T10:25:02-0400:
Start 12.0.3500

 

2016-08-05T10:25:02-0400:Default text converter created OK.
2016-08-05T10:25:04-0400:rhel5 system detected, flags = 1024
2016-08-05T10:25:04-0400:This installer product version: AB_STANDALONE 12.0.3500
2016-08-05T10:25:04-0400:
Start 12.0.3500

 

2016-08-05T10:25:04-0400:Default text converter created OK.
2016-08-05T10:25:04-0400:Already installed product version: AB_STANDALONE 12.0.3500
2016-08-05T10:25:51-0400:EULA text Unicode signature (BOM) unrecognized. To DEV: Normally UTF-8 or UTF-16 LE would be OK.

 

2016-08-05T10:25:51-0400:EULA text extraction from resources finished with error.
2016-08-05T10:26:58-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:26:59-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:26:59-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:26:59-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:26:59-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:26:59-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:26:59-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:26:59-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:26:59-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:27:00-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:00-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:00-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:00-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:01-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:27:01-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:27:01-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:27:01-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:27:01-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:27:01-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:02-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:02-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:02-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:02-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:27:02-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:27:02-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:27:02-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:27:02-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:27:03-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:03-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:03-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:27:04-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:27:04-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:27:04-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:27:04-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:27:04-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:27:04-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:27:04-0400:Running 'yum -y install kernel-PAE-devel-2.6.18-411.el5PAE':
2016-08-05T10:27:05-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.ZiHtwU/dkms-2.2.0.3-3.noarch.rpm ':
2016-08-05T10:27:07-0400:finished with exit code 0
2016-08-05T10:27:07-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.ZiHtwU/snapapi26_modules-0.7.90-1.noarch.rpm ':
2016-08-05T10:27:07-0400:finished with exit code 0
2016-08-05T10:27:08-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.ZiHtwU/AcronisAgentLinux-12.0.3500-1.i386.rpm ':
2016-08-05T10:27:25-0400:finished with exit code 0
2016-08-05T10:27:25-0400:Running 'rpm -e trueimage':
error: package trueimage is not installed
2016-08-05T10:27:25-0400:finished with exit code 256
2016-08-05T10:27:25-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.ZiHtwU/BackupAndRecoveryAgent-12.0.3500-1.i386.rpm ':
2016-08-05T10:30:02-0400:finished with exit code 0
2016-08-05T10:30:09-0400:Failed to find directory '/lib/modules/2.6.18-411.el5PAE/build' that contains the kernel source code.
The kernel source code or kernel headers require installing. For more information, refer to http://kb.acronis.com/content/1556.
2016-08-05T10:41:48-0400:
Start 12.0.3500

 

2016-08-05T10:41:48-0400:Default text converter created OK.
2016-08-05T10:41:51-0400:rhel5 system detected, flags = 1024
2016-08-05T10:41:51-0400:This installer product version: AB_STANDALONE 12.0.3500
2016-08-05T10:41:51-0400:
Start 12.0.3500

 

2016-08-05T10:41:51-0400:Default text converter created OK.
2016-08-05T10:41:51-0400:Already installed product version: AB_STANDALONE 12.0.3500
2016-08-05T10:42:11-0400:EULA text Unicode signature (BOM) unrecognized. To DEV: Normally UTF-8 or UTF-16 LE would be OK.

 

2016-08-05T10:43:25-0400:EULA text extraction from resources finished with error.
2016-08-05T10:48:13-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:13-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:14-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:14-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:14-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:48:14-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:48:14-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:48:14-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:48:14-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:48:15-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:15-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:15-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:15-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:15-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:48:16-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:48:16-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:48:16-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:48:16-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:48:16-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:16-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:17-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:17-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:17-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:48:17-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:48:17-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:48:17-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:48:17-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:48:17-0400:POpen(LANG=C yum -C info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:17-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:18-0400:POpen(LANG=C yum  info kernel-PAE-devel-2.6.18-411.el5PAE) success, result:
2016-08-05T10:48:18-0400: Loaded plugins: fastestmirror, verify

 

2016-08-05T10:48:18-0400: Loading mirror speeds from cached hostfile

 

2016-08-05T10:48:18-0400:  * base: centos.brnet.net.br

 

2016-08-05T10:48:18-0400:  * extras: centos.brnet.net.br

 

2016-08-05T10:48:18-0400:  * rpmforge: mirror.lug.udel.edu

 

2016-08-05T10:48:18-0400:  * updates: mirror.metrocast.net

 

2016-08-05T10:48:19-0400:Running 'yum -y install kernel-PAE-devel-2.6.18-411.el5PAE':
2016-08-05T10:48:20-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.bURrdC/dkms-2.2.0.3-3.noarch.rpm ':
2016-08-05T10:48:21-0400:finished with exit code 0
2016-08-05T10:48:21-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.bURrdC/snapapi26_modules-0.7.90-1.noarch.rpm ':
2016-08-05T10:48:21-0400:finished with exit code 0
2016-08-05T10:48:22-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.bURrdC/AcronisAgentLinux-12.0.3500-1.i386.rpm ':
2016-08-05T10:48:38-0400:finished with exit code 0
2016-08-05T10:48:38-0400:Running 'rpm -e trueimage':
error: package trueimage is not installed
2016-08-05T10:48:38-0400:finished with exit code 256
2016-08-05T10:48:38-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.bURrdC/BackupAndRecoveryAgent-12.0.3500-1.i386.rpm ':
2016-08-05T10:51:17-0400:finished with exit code 0
2016-08-05T10:51:17-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.bURrdC/BackupAndRecoveryBootableComponents-12.0.3500-1.i386.rpm ':
2016-08-05T10:53:40-0400:finished with exit code 0
2016-08-05T10:53:46-0400:Failed to find directory '/lib/modules/2.6.18-411.el5PAE/build' that contains the kernel source code.
The kernel source code or kernel headers require installing. For more information, refer to http://kb.acronis.com/content/1556.
2016-08-05T11:04:45-0400:
Start 12.0.3500

 

2016-08-05T11:04:45-0400:Default text converter created OK.
2016-08-05T11:04:46-0400:rhel5 system detected, flags = 1024
2016-08-05T11:04:47-0400:This installer product version: AB_STANDALONE 12.0.3500
2016-08-05T11:04:47-0400:
Start 12.0.3500

 

2016-08-05T11:04:47-0400:Default text converter created OK.
2016-08-05T11:04:47-0400:Already installed product version: AB_STANDALONE 12.0.3500
2016-08-05T11:05:41-0400:EULA text Unicode signature (BOM) unrecognized. To DEV: Normally UTF-8 or UTF-16 LE would be OK.

 

2016-08-05T11:05:41-0400:EULA text extraction from resources finished with error.
2016-08-05T11:13:49-0400:
Start 12.0.3500

 

2016-08-05T11:13:49-0400:Default text converter created OK.
2016-08-05T11:13:52-0400:rhel5 system detected, flags = 1024
2016-08-05T11:13:53-0400:This installer product version: AB_STANDALONE 12.0.3500
2016-08-05T11:13:53-0400:
Start 12.0.3500

 

2016-08-05T11:13:53-0400:Default text converter created OK.
2016-08-05T11:13:53-0400:Already installed product version: AB_STANDALONE 12.0.3500
2016-08-05T11:14:22-0400:EULA text Unicode signature (BOM) unrecognized. To DEV: Normally UTF-8 or UTF-16 LE would be OK.

 

2016-08-05T11:14:22-0400:EULA text extraction from resources finished with error.
2016-08-05T11:15:05-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.vkbLR2/dkms-2.2.0.3-3.noarch.rpm ':
2016-08-05T11:15:30-0400:finished with exit code 0
2016-08-05T11:15:30-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.vkbLR2/snapapi26_modules-0.7.90-1.noarch.rpm ':
2016-08-05T11:15:31-0400:finished with exit code 0
2016-08-05T11:15:31-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.vkbLR2/AcronisAgentLinux-12.0.3500-1.i386.rpm ':
2016-08-05T11:15:48-0400:finished with exit code 0
2016-08-05T11:15:48-0400:Running 'rpm -e trueimage':
error: package trueimage is not installed
2016-08-05T11:15:48-0400:finished with exit code 256
2016-08-05T11:15:48-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.vkbLR2/BackupAndRecoveryAgent-12.0.3500-1.i386.rpm ':
2016-08-05T11:18:35-0400:finished with exit code 0
2016-08-05T11:18:35-0400:Running 'rpm -U --percent --force   --nopostun /tmp/RPMS.vkbLR2/BackupAndRecoveryBootableComponents-12.0.3500-1.i386.rpm ':
2016-08-05T11:20:57-0400:finished with exit code 0
2016-08-05T11:21:07-0400:Failed to find directory '/lib/modules/2.6.18-411.el5PAE/build' that contains the kernel source code.
The kernel source code or kernel headers require installing. For more information, refer to http://kb.acronis.com/content/1556.

Regular Poster
Posts: 28
Comments: 334

CJ Gonzalez wrote:

2016-08-05T10:15:35-0400:Running 'yum -y install kernel-PAE-devel-2.6.18-411.el5PAE':

2016-08-05T10:21:03-0400:Failed to find directory '/lib/modules/2.6.18-411.el5PAE/build' that contains the kernel source code.
The kernel source code or kernel headers require installing. For more information, refer to http://kb.acronis.com/content/1556.

Please check if you have required packages installed by running:

# yum list kernel-devel* kernel-header* gcc

It should list something like

[code]
Installed Packages
gcc.x86_64                             4.1.2-55.el5                    installed
kernel-devel.x86_64                    2.6.18-411.el5                  installed
kernel-headers.x86_64                  2.6.18-411.el5                  installed
[/code]

 

 

Acronis Program Manager
Posts: 22
Comments: 3087

CJ,

You are using PAE kernel CentOS setup. The kernel sources in your case will be called "kernel-pae-devel", so the proper string would be

#yum -y install kernel-pae-devel-<your_version>

Thank you.

Beginner
Posts: 1
Comments: 3

Guys,

That did the trick!! Thanks so much for your help!!

 

CG