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Acronis Backup 12.5 does not list VMWare VMs to do file recovery

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VMWare virtual appliance is configured and it allows to restore the entire virtual machine. However, file recovery cannot be used because the only VM the Acronis server lists is its virtual appliance. So recovery to original location is grayed out. The server list all physical machines though. Is there any configuration I'm missing?

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File recovery can be performed only on machine where agent is installed. If VM doesn't have agent installed inside, and is backed up in agentless mode, you can't resore files to this machine.

Support specialist
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Hello Fer,

the virtual appliance does not support restoring files to its original location: it does not have exclusive read/write access to virtual disks. You can restore these files to another location and move them manually.