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Acronis Backup 12.5 Update 4 new build 14330 is available!

Forum Moderator
Posts: 126
Comments: 4944

Dear Acronis Community,

please be informed about a new build for Acronis Backup 12.5 Update 4

Build number: 14240

Downloads page:

Issues fixed in build 14240

Installation and upgrade

  • [ABR-231380] The abgw.pem certificate used for communication with Acronis Cyber Infrastructure is installed in the expired state.
  • [ABR-227951] Upgrade from Acronis Backup 11.7 to 12.5 may fail while updating the management server database in some cases.
  • [ABR-227141] After update from build #11010 to build #12890 managed vaults cannot be viewed on the "Backups" tab. The error "Failed to list vaults :: integer Overflow" appears.


  • [ABR-233121] Double quotes are displayed incorrectly in parameters of pre- and post- commands in Backup options.
  • [ABR-232997 + ABR-120690] A reboot is required when recovering an EFI-based system to BIOS under WinPE media due to reset of GPT attributes to 0x0.
  • [ABR-229985] The lists of devices and agents randomly jump when being scrolled in the backup console.
  • [ABR-228049] Acronis Managed Machine Service (mms.exe) may crash when accessing a legacy (Version 11) format backup to which an incremental backup was appended as result of a mount operation.
  • [ABR-225172] The "Apply Universal Restore" operation may crash when applied under bootable media to a Windows 10 x64 EFI system.
  • [ABR-200589] A disk-level backup of a volume that contains a lot of mount points (>32k) fails. The error: "Internal error: record is greater then 32K" appears.

Roles and units management

  • [PLTFRM-12637] Recovery is not possible if the backup was created by a user who is an administrator of both a parent and child unit, and the backup plan was applied on the parent unit level. The following error appears: "The agent is not suitable for this data type".
  • [ABR-233386] The list of units is not sorted in the alphabetical order when accessed from the combobox in the upper-left corner of the backup console GUI (when switching between units).

Release notes can found here

Should you have any questions, please create a new topic using

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Forum Moderator
Posts: 126
Comments: 4944


Hello Everyone,

please be aware about a new build of Acronis Backup 12.5 Update 4:

Build number: 14330

Release date: Aug 12, 2019

Issues fixed in build 14330 (August 12, 2019)

Installation and upgrade

  • [ABR-236809] The zmqgw.exe process crashes with the "Exception at Exchange::StartLoop: bad function call" error in some cases after an update from previous builds.
  • [ABR-236744] The zmqgw.exe process crashes with the "Exception at Exchange::StartLoop Error 0xfa0018: Failed to convert unit at '.ID.Key'" error in some cases after an update from previous builds.
  • [ABR-236641] Backup plans protecting Microsoft SQL Server or Microsoft Exchange Server may fail after an update from Acronis Backup 12.5 Update 4 builds. The error "An object with ID ' Root (Common::Guid) = 478D8766-3324-4B15-8378-5258E9D0FF3B [PrimaryKey (NIL)] [Type (Common::String) = InstanceManagement::Instance] ' cannot be found" is displayed.

Release notes: