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Cannot migrate backups in the Cloud..

Beginner
Posts: 1
Comments: 1

Hi,

we updated to latest Acronis Backup 12 and when trying to backup to Cloud Storage we get an error that (old?) data in Cloud cannot be migrated and we should contact support about this!

Pleasee see attached screenshot.

How to fix this? We really dont need the old backups in the cloud anymore, but we also dont find a way to 'reset' or 're-init' cloud storage!

Any pointers are welcome.

Thanks.

PS: Reaching support seems so complicated. Why isn't there just a single link to form where we can enter our issue?

Attachment Size
error_screen.png 20.47 KB
Regular Poster
Posts: 24
Comments: 327

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Hi Achim,

Have you already tried to migrate the backups manually? 57721: Upgrade to Acronis Backup 12 section Upgrading Acronis Cloud Storage

After successful migration it should be possible to remove the backups from Cloud Storage.

Otherwise you should contact Acronis Support via Technical issue -> Using full version (Login) and select the appropriate product.

 

 

 

Beginner
Posts: 1
Comments: 1

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Hi,

thanks for some pointers. I tried to use "migrate_archives" with this result:

C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common>migrate_archives --account=abcd@defg.com --password=....
2016-11-18 08:37:00:229 7228 I00000000: Setting up AB11Migration {oldRpc: https://web-api-tie.acronis.com:443/online-backup/2.0/,
newRpc: https://cloud.acronis.com:443/api/1/rpc/, creds: abcd@defg.com,
certificatesPath: C:\ProgramData\Acronis\BackupAndRecovery\OnlineBackup,
lockStoragePath: C:\ProgramData\Acronis\BackupAndRecovery\LockStorage, dryRun: DryRun: 0, FinishMovingToCloud: 1}
2016-11-18 08:37:00:229 7228 I00000000: Using https://web-api-tie.acronis.com:443/online-backup/2.0/ with abcd@defg.com
2016-11-18 08:37:00:229 7228 I00000000: GetRedirect for abcd@defg.com ...
2016-11-18 08:37:00:935 7228 I00000000: GetRedirect: account abcd@defg.com redirected to cloud-rs-eu1.acronis.com:55556
2016-11-18 08:37:00:951 7228 I00000000: Connecting to registration server ...
2016-11-18 08:37:00:951 7228 I00000000: Getting certificate ...
2016-11-18 08:37:01:155 7228 I00000000: Getting FES address
2016-11-18 08:37:01:218 7228 I00000000: Got FES address  fes://cloud-fes-eu1.acronis.com:44445
2016-11-18 08:37:01:893 7228 I00000000: Migration for 42578 started
2016-11-18 08:37:02:853 7228 I00000000: RPC notified about migration started
2016-11-18 08:37:02:853 7228 I00000000: Using https://cloud.acronis.com:443/api/1/rpc/ with abcd@defg.com
2016-11-18 08:37:02:853 7228 I00000000: GetRedirect for abcd@defg.com ...
2016-11-18 08:37:03:040 7228 I00000000: GetRedirect: account abcd@defg.com redirected to bc-eu2-baas.acronis.com:8443
2016-11-18 08:37:03:040 7228 I00000000: Connecting to registration server ...
2016-11-18 08:37:03:040 7228 I00000000: Getting certificate ...
2016-11-18 08:37:03:258 7228 I00000000: Getting FES address
2016-11-18 08:37:03:336 7228 I00000000: Got FES address  fes://baas-fes-eu2.acronis.com:44445
2016-11-18 08:37:03:336 7228 I00000000: Starting migration of archives on FES.
2016-11-18 08:37:04:091 7228 I00000000: Finishing migration of archives on FES.
2016-11-18 08:37:04:185 7228 E00000000: Migration for subaccount 42578 failed: Error 0x988070
| line: 0xa46e8d7ba5bb85f2
| file: k:\3622\network\astorage\client\serialize.h:209
| function: AStorage::operator >>
| $module: migrate_archives_vsa64_3622
2016-11-18 08:37:04:232 7228 E00000000: Error 0x988070
| line: 0xa46e8d7ba5bb85f2
| file: k:\3622\network\astorage\client\serialize.h:209
| function: AStorage::operator >>
| $module: migrate_archives_vsa64_3622

I also opened a support ticket yesterday, but response time is now > 24h which is really bad!

 

 

 

Beginner
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Comments: 5

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Hi,

i had the same error after upgrading to 12.5 Advanced. Did you received a solution from Support?

Forum Moderator
Posts: 84
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Hello Toni,

thank you for your posting! In the first case, the issue has been workarounded through deletion of old backups from the Cloud storage. Prior all other steps, I'd recommend you doing a manual migration as described in 57721: Upgrade to Acronis Backup 12.5 section Upgrading Acronis Cloud Storage.

If manual migration also fails, please contact Acronis support team, so that our engineers can take a look at the situation. 

Beginner
Posts: 0
Comments: 5

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Hi,

recreating the Backup is NOT a solution for me. I would take weeks to upload it again!!
I have a support ticket, but KB 57721 is not working at all.

Beginner
Posts: 2
Comments: 7

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I have the same problem. Cannot backup to cloud after upgrading. I've had a ticket on this since June 4th. Still nothing has been resolved. I was asked to wait a while longer until they can figure it out.

Beginner
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Comments: 1

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this is still an issue, getting the run around from support!

error 0x988070
0xa46e8d7ba5bb85f2
e:\85\core\network\astorage\client\serialize.h:209
on: AStorage::operator >>
e: migrate_archives_vsa64_9010