Skip to main content

Can't restore form a slow source

Thread needs solution
Beginner
Posts: 1
Comments: 2

I am trying to test the restore procedure on a new server that has RAID 10  and four 600GB drives. I did the backup no problem and I am trying to restore to a striped RAID using two 146 GB drives (unfortunately I don't have bigger drives lying around). Everything is OK until I select the smaller disk where I get the error: "Cannot recover the volume from the disk backup. The volume cannot be resized because the backup is located on a slow source." I didn't think this should be a problem as this is a new install and there is <15 GB on the drive. I am restoring from a USB 3.0 hard drive.

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3131

#1

Hi Paul,

The message you quote may appear when the backup is located on removable media (CD/DVD), tape or in Acronis Cloud. We specifically disable recovery with resize of partitions for such scenarios, since they require fast random access to backup archive contents, which is not always possible with these types of backup storage. In your case the USB drive was likely detected as removable media and hence you got the message. Note however these syntetic limitations should've been removed already in v12.5. For 11.7 the workaround is to connect the USB drive to some machine in network and access the backup as on network share OR connect the USB drive to a different USB port on so that it is recognized as local disk rather than removable media (may help in some cases).

Thank you.

Beginner
Posts: 1
Comments: 2

#2

Vasily,

You say this was fixed in 12.5, but I am using 12.5. Is there a difference between the restore which is the ISO you download and the backup and restore ISO you create once you install the complete package?

Thanks, 

Paul

Acronis Program Manager
Posts: 22
Comments: 3131

#3

Hi Paul,

Can you please attach a screen shot of the exact error message you receive? I'll need to double-check the behavior and report it to our QA team - probably it's some new bug undiscovered yet. In most cases external USB drives are recognized as plain local drives in the OS, but not as removable media (which is specific to flash drives and CD/DVD media) and probably that's why we haven't received such reports before.

Thank you.

Beginner
Posts: 1
Comments: 2

#4

Unfortunately I can't reproduce that error at this moment as I completed the backup/restore testing on that server after obtaining larger hard drives. I am not sure if I will get the time to try this again but if I do I will capture the error and send it to you. Thanks.

Beginner
Posts: 0
Comments: 1

#5

Hi, I also have the same problem. Acronis Backup 12.5

When I try to restore my system to a slightly smaller disk I get the error "Cannot recover the volume from the disk backup. The volume cannot be rezised because the backup is located on a slow source"

The backup is located on a USB 2.0 disk, directly connected to the computer I would like to restore on.

The backed up system has slightly more storage than our spare server where we would like to restore the backup.

I have tested to move the disk to different ports, but no sucess.

Any Ideas?

My system is up and running so I can take screenshots or test different alternatives if it would help.

Acronis Program Manager
Posts: 22
Comments: 3131

#6

Hi Linus,

The issue should be investigated by contacting our support team - we'll need to check the system report outputs from bootable media environment after you get the error message (Help->Collect system report) which is crucial for proper investigation.

The workaround would be to connect the USB drive to some other machine in network and share the backup location over SMB - then access this backup from bootable media interface by browsing this share.

Thank you.

Beginner
Posts: 0
Comments: 1

#7

Hello,
I'm using "Recovery Bootable Media (build 12.5.13400)" x64 WinPE (for HPE Smart Array P408i-a SR Gen10 controller) recovery media.
This issue still exist. Please fix it. Please don't care if the media is slow! It even is NOT slow. I'm using an external USB 3.0 HDD.

Kind Regards,
MaxRabe

Support specialist
Posts: 0
Comments: 723

#8

Hello Max,

welcome to Acronis forums!

I recommend that you follow advises that Vasily shared above:

1) Open a case with Acronis Support Team and provide them with system report outputs collected right after issue reproducing (Help->Collect system report). Acronis support engineers will investigate this issue in your environment.

2) Otherwise, you can workaround this issue as Vasily described or you can restore without resizing.