Dashboard not showing Storage/Locations Data
we have started deploying Acronis v12.5 and noticed, that not all data are being collected by the Monitoring service - at least it looks like that's the case here.
We have (at the moment) one management server and a few storage node servers with managed locations on them. Everything works so far, backups are being created etc., but Dashboard is not showing all the data we would like to see.
Storage widget shows 0 Bytes for "Backups" (for all our Storage nodes) even though, there are actually 100s of GBs of Acronis v12.5 backups (they are shown as "other files").
Example: (those 319,7GB of "other files" are in fact Acronis backups)
Similar problem with Storage usage stats - 0 Bytes all the time (even when backup jobs are running), Locations summary shows only Current free space, other stats are just " - " .
All storage or locations related stats shows no data.
Alerts, activities, status etc. reports are OK.
What could be the problem here? Are the reports not shown (updated), because all the locations are deduplicated?
Shouldn't be a firewall issue as I see no dropped communication between application server and storage nodes in the network firewall log.
Could this be permissions issue? Acronis Monitoring Service is run under account with admin permissions and the same user is also administrator on all the storage node servers (and has full access to the folder where acronis backups are stored).
Any hint, please? :)