Downgrading Backup 12.5 due to bug
I was hoping somebody could tell me how I can download Backup 12.5 Build 10330 so that I can install it on my PC and Mac. I've run into a bug on my Mac that the size of my HDDs are not properly reports nor are backups saved to the correct location. I do have a support ticket open but it's been over a week without any success in fixing the problem.
welcome to Acronis forums!
Such suspicious behavior should be investigated and reproduced by Acronis Support Engineers. I have updated your support case with your request to downgrade to the previous build.
I did request the downgrade in my support ticket at least 3 times already and my request was completely ignored by support. I ended up removing Acronis from my computer as it does not appear it is stable enough for Mac.
I regret to know that you have a negative experience when communicating with Acronis Support Team. Thanks for bringing this to our attention. I have escalated your case to the Manager's level.