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Downgrading Backup 12.5 due to bug

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Beginner
Posts: 1
Comments: 1

I was hoping somebody could tell me how I can download Backup 12.5 Build 10330 so that I can install it on my PC and Mac. I've run into a bug on my Mac that the size of my HDDs are not properly reports nor are backups saved to the correct location. I do have a support ticket open but it's been over a week without any success in fixing the problem.

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Support specialist
Posts: 0
Comments: 469

Hello Douglas,

welcome to Acronis forums!

Such suspicious behavior should be investigated and reproduced by Acronis Support Engineers. I have updated your support case with your request to downgrade to the previous build.

Beginner
Posts: 1
Comments: 1

Hello Maria,

I did request the downgrade in my support ticket at least 3 times already and my request was completely ignored by support. I ended up removing Acronis from my computer as it does not appear it is stable enough for Mac.

Support specialist
Posts: 0
Comments: 469

Hello Douglas,

I regret to know that you have a negative experience when communicating with Acronis Support Team. Thanks for bringing this to our attention. I have escalated your case to the Manager's level.