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error 0x1350001: TOL: Process 'service_process.exe' has failed.

Beginner
Posts: 2
Comments: 0

Добрый день. 

На хосте VMware установлен Acronis Appliance 9010.

Запускаю Backup VM.

 

2018-02-12T00:25:29:693+03:00 139808397387520 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Backup Flane'; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| channel: tol-activity#958823C7-BA75-4CB4-A3DA-BC5B23420592
| line: 0x4a8728dc8a1c95a1
| file: e:/97/enterprise/common/tol/gating_activity.cpp:251
| function: OnCompleted
| $module: mms_bundle_glxa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup Flane'
| line: 0x8d165e86fb81959b
| file: e:/97/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup Flane'
| line: 0x8d165e86fb81959b
| file: e:/97/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_9010
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: e:/97/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:218
| function: SafeExecute
| $module: mms_bundle_glxa64_9010
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: e:/97/enterprise/common/tol/replica/event_processor.cpp:110
| function: CreateCumulativeError
| FailCount: 0x2
| $module: mms_bundle_glxa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: e:/97/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_bundle_glxa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: e:/97/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_bundle_glxa64_9010
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38faba77
| file: e:/97/enterprise/managers/gtob/backupers/backup_command/impl/backup_workflow_command.cpp:619
| function: ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: mms_bundle_glxa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: e:/97/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_bundle_glxa64_9010
|
| error 0x1350001: TOL: Process 'service_process.exe' has failed.
| line: 0x997a6f2085ead06d
| file: e:/97/enterprise/common/tol/isolate_command/isolate_command.cpp:79
| function: OnDisconnected
| $module: mms_bundle_glxa64_9010

Acronis Program Manager
Posts: 22
Comments: 3013

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Здравствуйте,

Ошибка говорит о краше процесса service_process, но причину можно узнать только путём анализа настроек бэкап плана (имеют значение параметры бэкапируемой ВМки, тип места хранения и настройки очистки) + анализа диагностической информации (Overview->Activities->Collect system information of the management server) с помощью нашей команды тех. поддержки.

Спасибо.