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No Report for off-host tasks ?

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Regular Poster
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Comments: 125

Hey there, one of the features of 12.5 is that I can create off-host plans. So I can validate a backup with another agent or that I can do a replication job later. But what I´m wondering: Is there really no report on failure or sucess ? Is there a way that I receive after the completion wheher it was successful or not? I can hardly believe that this is not possible... Regards S.

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Forum Member
Posts: 5
Comments: 66

#1

Hi Sven!

What sort of report are you looking for?

If validation fails you'll have an alert with a type of "Validation failed" in addition to the failed task (see attachment)

-- Peter

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Regular Poster
Posts: 34
Comments: 125

#2

Hey Peter,

currently I receive an e-mail if a backup-plan finishes and I get an information whether it was sucessful or not.
This happens also if I start the plan manually.

If I run an off-host validation (I started it manually) I get no mail.

So I do not know whether tha validation is executed successfully.
 

Can I assume, that a mail is sent, if any problems occur and so I can conclude "everything went fine" if I receive no mail ?

 

Regards

Sven

Support specialist
Posts: 0
Comments: 801

#3

Hello Sven,

thank you for posting on Acronis forums!

Email notification for mini-plans (off-host tasks) is not implemented yet. I will add your vote in the respective feature request (ABR-213262 Send notifications for mini plans).

Regular Poster
Posts: 34
Comments: 125

#4

Hello Maria,
so there is even no failure mail for these off-host tasks ?

I cannot believe this as this is one of the promoted new features of 12.5 ABA and I cannot believe that a product manager at Acronis really said "well cool feature, but we need no notification".

How can I then monitor the success or failure of these plans?
Do the results show up at least in the mail I receive if I activate "Daily recap about active alerts" ?

 

Sven

Forum Member
Posts: 5
Comments: 66

#5

Hi Sven!

As a workaround you could do something like the query in my attachment to find the information you need from the TaskManager DB (%APPDATA%\Acronis\TaskManager\task_manager_db.sqlite3)
You could then have a program poll for this result set and send an email if neccessary. I know it's a lot of work for something that seems so trivial.

If the task manager db would be an mssql db though it could simply be implemented with a trigger that sends an email if a task gets updated which you are interested in.

I'm not sure if I overlooked or there was no option to specify a database for the taskmanager, but would help a lot to build database level queries for some ad-hoc queries for Acronis administrators if an mssql db could be specified.

-- Peter

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516153-173459.txt 155 bytes
Regular Poster
Posts: 34
Comments: 125

#6

Hey Peter,
thanks for the hints.

Honestly spoken in my eyes it´s quite a shame that a software that costs us nearly 1000bucks maintenance per year (!) has a highly promoted feature as off-host tasks and that feature cannot tell me as admin if it was successful ?!?

Very dissatisfying.

And Marias info (thanks for that) that this is already a feature request is some kind of fun fact.
Why do i have to vote for a feature request of such an elementary feature as reporting by mail.
Is this such a seldom requirement?

Well I will dig a bit deeper.

Maybe the Daily Recap might lead to success.
I am satisfied if I get an information when something went wrong.

The only thing I must rethink is how to create a failed validation task...

Greets

S.

Forum Member
Posts: 5
Comments: 66

#7

Hi Sven!

I'm confused about this:

Email notification for mini-plans (off-host tasks) is not implemented yet. I will add your vote in the respective feature request (ABR-213262 Send notifications for mini plans).

It seems to me that notification about a successful off-host task is what's missing. Because I've just tried that I get both alerts and if configured for the alerts email as well (see an example of such an email). This was a validation plan ran by the agent on a storage node manually.

If this is the case, your use case is already solved, namely to get an email about a failed off-host task, and get none if it's successful.

-- Peter
 

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Regular Poster
Posts: 34
Comments: 125

#8

Hey Peter,

thanks for your testing.

As you can see I asked in Post #2:

Can I assume, that a mail is sent, if any problems occur and so I can conclude "everything went fine" if I receive no mail ?

 

And as Maria answered this with the reference to the not implemented feature I read this as answer and that I also get no information if something goes wrong within an off-host task.

But your test shows now something different....

So the following goes to Maria:

Is it correct that any warnings/errors/critical errors triggered by an off-host task will send an email (if it´s configured to do so) ?

If yes this would be exactly that what I want, that´s right Peter.

Maybe Marias reference to a non existing feature mislead me a little bit?

Regards
Sven

 

Support specialist
Posts: 0
Comments: 801

#9

Hello Sven,

please accept my apologies for misleading you.

Of course, as Peter has already testes, sending alerts to emails can be configured in the reporting section (Overview -> Reports -> select Alerts).

Email notification as a separate feature is going to be implemented in off-host plans options (follow Plans -> Validation -> select a validation plan, click on Details, Edit and on the gear icon (Settings) - you will not see email notification option there).

Regular Poster
Posts: 34
Comments: 125

#10

Hello Maria,

so to sum up:
- in the future off-host plans will get the same mail options as backup plans do currently

- currently off-host plans inherit the alert settings from the global settings

Is this correct?
I summed it up in short statements to help others that may find this thread to find the result easily.

S.

Support specialist
Posts: 0
Comments: 801

#11

Hello Sven.

- in the future off-host plans will get the same mail options as backup plans do currently

- currently off-host plans inherit the alert settings from the global settings

Yes, this is correct. Thank you for summing it up for other forum users.

Regular Poster
Posts: 34
Comments: 125

#12

Hey Maria,
thanks for the support and confirmation...
I think this might be also a point that would be worth a word in the manual.

Do you have a schedule for this feature or is it currently only "planned"`?
Hopefully there is a schedule as many of the "planned" features that were told me when I switched to 12.5 are not implemented yet ;-)

 

S.

Forum Moderator
Posts: 123
Comments: 4687

#13
SvenT wrote:

Do you have a schedule for this feature or is it currently only "planned"`?
Hopefully there is a schedule as many of the "planned" features that were told me when I switched to 12.5 are not implemented yet ;-)

Hello Sven,

checked the details of the related feature request ABR-213262 - it is currently not assigned to a particular milestone. We continue gathering the votes for this feature.