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Not able to add Device in Acronis Server Manager.

Thread needs solution
Beginner
Posts: 1
Comments: 1

Hi,

Acronis Server Manager (ASM) installed in Node-1, network series 192.168.40.X.

Device (Node) trying to add in ASM is on another network 172.20.40.X beyond Cisco Firewall. In Cisco firewall port required for deploying Acronis agent, 25001 & 445 is open.

Problem:-1.

When I am adding node with node name I am getting an error as below.

Failed to check credentials for specified account.

Windows error: (0x80070035) The network path was not found

Refer attached screenshot "Problem-1"

 

Problem:-2.

When I am adding node with IP its deploying Acronis agent in device on network 172.20.40.X, but that node is not visible in ASM under Devices>All Devices.

Can anyone help me to solve this problem?

Best Regards,

 

0 Users found this helpful
Support specialist
Posts: 0
Comments: 554

Hello Jignesh,

welcome to Acronis forums!

Problem:-1.

Please look through the respective KB article. Please also make sure that 9876 and 7780 ports are open.

Problem:-2.

Please report if this issue persists after applying solution for the previous problem. 

Beginner
Posts: 1
Comments: 1

Hi Maria,

Thank you for your response.

What you mentioned in your reply is already implemented, issue is still there. Let me give some more information here.

Acronis Server Manager (ASM) installed in Node-1, network series 192.168.40.X. This Node-1 is in Workgroup.

Device (Node) trying to add in ASM is on another network 172.20.40.X beyond Cisco Firewall. This node which need to be add in ASM is a Domain node in 172.20.40.X network beyond Cisco Firewall.

Best Regards,

Forum Moderator
Posts: 117
Comments: 4435

Hi! 

If the required ports are open and solution from the article doesn't help, we'd recommend raising a support ticket, so that our engineers can conduct the more in-depth investigation in your environment.