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Side by Side Migration Fails with "ERROR: Failed to connect to AMS"

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Beginner
Posts: 1
Comments: 3

I was able to successfully export the settings for our ABA 11.7 server, but when attempting to import them on the new 12.5 server I encounter an error:

C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common>dml_migration.exe import c:\backup\ams11.aba xxx.xxx.xxx.xxx username password
[4/24/2019 6:06:45 PM] INFO: Checking 'ACRONIS_UPGRADE_LOG' environment variable: Not set
[4/24/2019 6:06:45 PM] INFO: Checking input for action 'import'.
[4/24/2019 6:06:45 PM] INFO: Verbose log will be saved to 'dml_migration_import_2019_04_24_180645.log'.
[4/24/2019 6:06:45 PM] INFO: Checking source data package: 'c:\backup\ams11.aba'.
Internal error 'Error 0xfc0001: Failed to read stores configuration.
| line: 0x9f237da289fe090d
| file: e:\375\enterprise\common\dml\server\multi_core\core_dispatcher.cpp:183
| function: Dml::CoreDispatcher::CoreDispatcher
| $module: dml_migration_vsa64_s_13160
|
| error 0x1290004: Statement 'INSERT OR IGNORE INTO Info VALUES('version',  '20000');' cannot be executed. Error code: 8.
| line: 0xf3558890ad00ae78
| file: e:\375\enterprise\common\db\sqlite\sqlite_statement.cpp:67
| function: Data::Sqlite::Statement::Execute
| $module: dml_migration_vsa64_s_13160
|
| error 0x1290011: An error occured while using database 'c:\backup\ams11.aba'.
| line: 0xf3558890ad00ae78
| file: e:\375\enterprise\common\db\sqlite\sqlite_statement.cpp:67
| function: Data::Sqlite::Statement::Execute
| $module: dml_migration_vsa64_s_13160
|
| error 0x8: attempt to write a readonly database
| line: 0xf3558890ad00ae78
| file: e:\375\enterprise\common\db\sqlite\sqlite_statement.cpp:67
| function: Data::Sqlite::Statement::Execute
| $module: dml_migration_vsa64_s_13160'.

There are no error logs output in the folder where DML_MIGRATION.EXE lives. The 12.5 server is running the latest build. What's causing this to fail? I don't want to recreate everything from scratch.

0 Users found this helpful
Support specialist
Posts: 0
Comments: 469

Hello Mark,

welcome to Acronis forums!

Acronis Backup 12.5 Advanced is now available as on-premise deployment only. 

The latest build of Acronis Backup 12.5 to support side-by-side upgrade is Update 3.2 (build 11010).

Please read the respective KB article for detailed instructions.

The 11010 build could be downloaded here

Beginner
Posts: 1
Comments: 3

Hello Maria, thank you the welcome and for your reply.

Both the ABA 11.7 server and the new ABA 12.5 are on-premises deployments. We do not use any cloud services.

I recently (three days ago) installed build 13160 to resolve a console login issue, which is well documented in these forums. Until installing that version, I was unable to log in to the management GUI. Does the latest build NOT support side by side? If so, that would mean I would need to downgrade and possibly break login functionality again, which is not an acceptable outcome.

 

 

Support specialist
Posts: 0
Comments: 469

Hello Mark.

There were no console login issues registered with build #11010, they occurred since build #12730 and have been resolved in build #13160.

Does the latest build NOT support side by side? 

Unfortunately, this is true. The workaround is upgrading using the build #11010 (described in this KB article).

Beginner
Posts: 1
Comments: 3

Thank you Maria, I appreciate the rapid response. I had opened a support ticket but the agent did not provide any of this information and instead asked for wireshark traces, process monitor logs, and a raft of other information that appears to be unnecessary.

I find this unfortunate and it does not make me want to stay with Acronis as a solution, but at least now I know what I need to do in order to upgrade. This seems like basic functionality that should be included in any enterprise-level product.

Thank you again for your assistance, it is most appreciated.

Forum Moderator
Posts: 113
Comments: 4339

Mark Broge wrote:

Thank you Maria, I appreciate the rapid response. I had opened a support ticket but the agent did not provide any of this information and instead asked for wireshark traces, process monitor logs, and a raft of other information that appears to be unnecessary.

Hello Mark, would you mind sharing the ticket ID, so that we can look into the situation? Thank you in advance! 

Beginner
Posts: 1
Comments: 3

My apologies for the delayed response. The case number was 03794398.

Forum Moderator
Posts: 113
Comments: 4339

Mark Broge wrote:

My apologies for the delayed response. The case number was 03794398.

Thank you, Mark! I'll ask the quality team to review this ticket and share feedback with the engineer.