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Start the Backup Management Console

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Beginner
Posts: 3
Comments: 3

Since installing Acronis Backup 12.5 Update 4, we have no access to the Backup Management Console. When logging in, it indicates that the data is being loaded. After a short while, the login window will reappear without opening the dashboard.

Is there a known problem or what can this behavior be?

Previously we had Acronis Backup 12.5 Update 3 installed.

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Support specialist
Posts: 0
Comments: 453

Hello Michael,

there have been reported similar issues.

Could you please collect Acronis System Information from the machine with AMS (Management Server) with the help of AcronisInfo utility since the Backup Console is unavailable? Please share this report with Acronis Support Team .

Beginner
Posts: 3
Comments: 3

Hi Maria

Thank you for your feedback. I will contact the support in Germany regarding the data.

Please write here if a solution was found.

Support specialist
Posts: 0
Comments: 453

Hello Michael,

our engineers are working on fixing this issue. The fix will be released as a patch, and it will be announced here on the forum.

Beginner
Posts: 0
Comments: 1

Try to repair the Acronis installation. In my case it helped.

Beginner
Posts: 3
Comments: 3

We have repaired the installation and now the version 12.5.1.13160 64-bit installed.

Unfortunately, the problem persists and we can not connect to the management console.

Support specialist
Posts: 0
Comments: 453

Hello Michael.

Please make sure that you've updated Acronis Agents as well as the Management Console to the build #13160.

If all Acronis Backup 12.5 components are updated but the problem still persists, please collect Acronis System Report and share it with Acronis Support Team for further investigation.

Beginner
Posts: 3
Comments: 3

Our management has decided in the meantime to reinstall the backup software.