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Unable to communicate with the remote host, since it is disconnected

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Forum Member
Posts: 31
Comments: 43

I got following warning randomly (at least once or twice a week during different VM's backup). Just wondering if anything to improve or resolve this. Note that I've confirmed that the Acronis appliances (both Agent and all-in-one management) were running and backups were succeeded and the snapshot was removed successfully.

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Unable to communicate with the remote host, since it is disconnected.

MODULE

83

MESSAGE

Failed to remove snapshot ().

Additional info:

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Error code: 102
Module: 83
LineInfo: 0x26EED62D2C14121B
Fields: {"$module":"esx_srv_glxa64_11010"}
Message: Failed to remove snapshot ().
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Error code: 296
Module: 83
LineInfo: 0xC7610E0A857BEDE2
Fields: {"fault":"MethodFault","$module":"esx_srv_glxa64_11010"}
Message: Unable to communicate with the remote host, since it is disconnected.

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0 Users found this helpful
Support specialist
Posts: 0
Comments: 418

Hello Comwave IT,

this could happen when backing up VMs with vCenter: when a snapshot of a VM with vCenter is being created/deleted, this VM freezes and loses connection with a host.

All operations with snapshots in VMs are carried out via VM Ware API.

Acronis commands to delete these snapshots in order to avoid VMs overloading.