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Unable to restore exchange 2016 mailbox

Beginner
Posts: 1
Comments: 0

Hi,

I've made a backup of 4 database on my exchange server 2016 using the Exchange Agent. When browsing the backup in my vault in the management server, i see all my mailboxes but i'm unable to see the content of theses mailboxes. 

Also, when I try to restore the said mailboxes as PST on the same server that they come from, i receive this error : 

Command 'Recovering Microsoft Exchange mailboxes' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_43994
Message: Command 'Recovering Microsoft Exchange mailboxes' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : arx_agent_vs_43994
Message: TOL: Failed to execute the command. The 'Recovering Microsoft Exchange mailboxes' command recovers the mailboxes from the specified backup.
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d5328
Fields:  IsReturnCode : 1, $module : arx_agent_vs_43994
Message: Failed to recover the document container.
--------------------
Error code: 329
Module: 91
LineInfo: 8bf116f82f62bf19
Fields:  $module : arx_agent_vs_43994
Message: Nothing is recovered. See the log for details. Last error:
--------------------
Error code: 46
Module: 91
LineInfo: 8bf116f82f62be4d
Fields:  $module : arx_agent_vs_43994
Message: An error in mailbox 'arx://is/Mailbox%20Database%201427807461/Administrator%40johncly.com'.
--------------------
Error code: 11
Module: 91
LineInfo: 93f0d75fce8b4d7d
Fields:  $module : arx_agent_vs_43994
Message: Cannot open public folder or mailbox 'arx://is/Mailbox%20Database%201427807461/Administrator%40johncly.com'.
--------------------
Error code: 1509
Module: 349
LineInfo: 9370c600fe0d28af
Fields:  $module : db_backup_provider_64_vsa64_43994
Message: Cannot find table 'ReceiveFolder_115' in the ESE database.
--------------------

 Also, how can I export the EDB database directly from the backup ? Thanks.

Forum Star
Posts: 62
Comments: 2377

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Hello John,

Thank you for your posting! Be aware, that backup of MS Exchange 2016 is not supported in the build version 43994. Backup of Exchange 2016 databases is available starting with the new major product update Acronis Backup 11.7. Backup and recovery of Exchange 2016 mailboxes (including mailbox recovery from database backups) are not supported.

Thank you,

Beginner
Posts: 0
Comments: 1

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Hello,

is it planned to support "Backup and Recovery of Exchange 2016 mailboxes (including mailbox recovery from database backups)"?

Best Regards,

Klaus Maassen

Forum Star
Posts: 62
Comments: 2377

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Hello all,

According to the information from our development team, granular restore of Exchange 2016 is planned for the next product version. The granular backup is unfortunately still not possible. I've registered your feature request in our internal system.

Thank you,

Beginner
Posts: 2
Comments: 6

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Hello, 

i have seen this post and am facing almost the same issue. I had acronis backup advanced 11.5 (bulid 43994) installed to backup microsoft exchange server 2013. i am able to do backup only on the database level, when i choose mailbox backup i get this: "Backup of mailboxes is not supported Microsoft Exchange Server 2013/2016. Please back up entire databases. You can recover mailboxes from backups of Exchange 2013 databases. Recovery of mailboxes from backups of exchange 2016 databases is not supported yet."

so after refering to acronis documentation i updated to acronis 11.7 (build 44421), but still the probelm persistes. please help.

 

Thank you,

Beginner
Posts: 2
Comments: 6

Top

Hello, 

i have seen this port and am facing almost the same issue. I had acronis backup advanced 11.5 (bulid 43994) installed to backup microsoft exchange server 2013. i am able to do backup only on the database level, when i choose mailbox backup i get this: "Backup of mailboxes is not supported Microsoft Exchange Server 2013/2016. Please back up entire databases. You can recover mailboxes from backups of Exchange 2013 databases. Recovery of mailboxes from backups of exchange 2016 databases is not supported yet."

so after refering to acronis documentation i updated to acronis 11.7 (build 44421), but still the probelm persistes. please help.

 

Thank you,

Beginner
Posts: 2
Comments: 6

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Here's the attachment. 

Attachment Size
394350-133921.png 87.6 KB
Regular Poster
Posts: 24
Comments: 327

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Hi,

according to the documentation it is not supported to backup Mailboxes in Exchange 2013/2016, you can backup the database instead. But you can recover single Mailboxes from a backup.

Please refer to the help docs:

What data items can be backed up and what backup types are used?

What data items can be recovered?

Thanks!

Beginner
Posts: 2
Comments: 6

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Hi Raphael,

Thanks for the reply. yes, this is according to documentation of acronis backup 11.5 for exchange. But in the acronis 11.7 documentation it says that it supports all editions of Microsoft Exchange 2013/2016 without stating anything about mailbox level backup and recovery.

 

Thanks, 

Beginner
Posts: 2
Comments: 6

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Sorry i just checked the links you sent me and apparently it says that mailboxes backup is "Not available when backing up data of Exchange 2013 or later". but according to the document i saw-"AcronisBackupAdvancedExchange_11.7_userguide_en-US"- it doesn't say.

Okay, when i also try to recover mailboxes from from database level backup i get this:

Failed to recover the document container.
Additional info:
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d523f
Fields:  IsReturnCode : 1, $module : arx_agent_vs_43994
Message: Failed to recover the document container.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : arx_agent_fork_vs_43994
Message: TOL: Failed to execute the command. The 'Recovering Microsoft Exchange mailboxes' command recovers the mailboxes from the specified backup.
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d5328
Fields:  IsReturnCode : 1, $module : arx_agent_fork_vs_43994
Message: Failed to recover the document container.
--------------------
Error code: 329
Module: 91
LineInfo: 8bf116f82f62bf19
Fields:  $module : arx_agent_fork_vs_43994
Message: Nothing is recovered. See the log for details. Last error:
--------------------
Error code: 399
Module: 91
LineInfo: 3da791ddb8f7769f
Fields:  $module : arx_agent_fork_vs_43994
Message: Failed to process database or storage group 'my-DB'. Attempts have been made to perform the cluster operation on the following nodes: Active copy: 'server.example'; Passive copies: ''. All of them have failed. The last error:
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : arx_agent_fork_vs_43994
Message: TOL: Failed to execute the command. Redirection to machine 'server.example' is being performed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : arx_agent_fork_vs_43994
Message: TOL: Failed to execute the command. The 'Recovering Microsoft Exchange mailboxes' command recovers the mailboxes from the specified backup.
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d5328
Fields:  IsReturnCode : 1, $module : arx_agent_fork_vs_43994
Message: Failed to recover the document container.
--------------------
Error code: 397
Module: 91
LineInfo: 8bf116f82f62bc6c
Fields:  $module : arx_agent_fork_vs_43994
Message: Nothing to recover. See the log for details. Last error:
--------------------
Error code: 36
Module: 350
LineInfo: 8bf116f82f62bc42
Fields:  $module : arx_agent_fork_vs_43994
Message: Cannot find item 'Session/my-DB/DocsMetadata/my-DB/user.example' of type '4' in backup '1472576937'.
--------------------

 

knowing that i checked the "include mailboxes and folders" box in backup options.

Regular Poster
Posts: 24
Comments: 327

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The topics should be linked to the current docs.

[quote=Documentation]
The topic was last revised: 1/21/2016 12:19:18 PM
Web Help for Acronis Backup (Advanced) Version 11.7. Copyright © Acronis International GmbH, 2002-2016
[/quote]

I have used this link to the help docs (http://www.acronis.com/en-us/support/documentation/) and navigated to Acronis Backup (Advanced) 11.7 Web help, the shipped Online help is nearly the same, the revised date is a little later (1/29/2016), but it states the same.

 

Regular Poster
Posts: 24
Comments: 327

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Have you upgraded the Agent for Exchange to 11.7?

Your logs are showing is still build #43994, which should be from 11.5.

Beginner
Posts: 2
Comments: 6

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Yes i have. This was prior to the update but still the problem persists.

I can't recover individual e-mails from database level backup as well, eventhough i mark the "include individual emails" in backup options.

 

Thanks,

Regular Poster
Posts: 24
Comments: 327

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I recommend to contact the Customer Support directly (Technical issues/Questions, Login with your Acronis account) as it goes into more details.

Thanks!