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Unable to restore mailbox to PST from backup

Beginner
Posts: 1
Comments: 2

Greetings,

When trying to restore a mailbox from a pervious backup to a PST locally, it takes literally hours and then fails with the following errors:

 

First error set:

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 12/6/2016 1:33:21 PM
Backup plan:   [None]
Task:          MyRecover_1
Code:          5,964,236(0x5B01CC)
Module:        91
Owner:         <redacted>
Message:       
  Cannot connect to server '<redacted>' as user '<redacted>'.
Additional info: 
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 38
Module: 173
LineInfo: 1c13eceb383289c1
Fields:  ServiceID : 35, $module : pst_agent_vs_s_38929
Message: Failed to connect to service 'MMS'. Destination host '<redacted>' is unreachable or a firewall may be blocking the connection.
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 16
Module: 175
LineInfo: 1b28a72e6916e962
Fields:  $module : mms_vs_38929
Message: Failed to establish remote connection: The remote machine has the stand-alone edition of the agent installed. Such agents do not support remote connections.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x005B01CC+0x00AD0026+0x005B01CC+0x00AF0010

--------------------
 

Followed by this error set:

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 12/6/2016 1:33:22 PM
Backup plan:   [None]
Task:          MyRecover_1
Code:          5,963,822(0x5B002E)
Module:        91
Owner:         <redacted>
Message:       
  An error in mailbox '<redacted>'.
Additional info: 
--------------------
Error code: 46
Module: 91
LineInfo: 8bf116f82f62be3c
Fields:  $module : arx_agent_vs_38929
Message: An error in mailbox '<redacted>'.
--------------------
Error code: 906
Module: 91
LineInfo: 8ae08c49412fd0fd
Fields:  $module : arx_agent_vs_38929
Message: Acronis PST Agent deployment has timed out. See the log for details. Last error:
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 38
Module: 173
LineInfo: 1c13eceb383289c1
Fields:  ServiceID : 35, $module : pst_agent_vs_s_38929
Message: Failed to connect to service 'MMS'. Destination host '<redacted>' is unreachable or a firewall may be blocking the connection.
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 16
Module: 175
LineInfo: 1b28a72e6916e962
Fields:  $module : mms_vs_38929
Message: Failed to establish remote connection: The remote machine has the stand-alone edition of the agent installed. Such agents do not support remote connections.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x005B002E+0x005B038A+0x005B01CC+0x00AD0026+0x005B01CC+0x00AF0010

--------------------
 

Ended with this error set:

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 12/6/2016 1:34:06 PM
Backup plan:   [None]
Task:          MyRecover_1
Code:          20,250,685(0x135003D)
Module:        309
Owner:         <redacted>
Message:       
  Command 'Recovering Microsoft Exchange mailboxes' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : mms_vs_38929
Message: Command 'Recovering Microsoft Exchange mailboxes' has failed.
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d5328
Fields:  IsReturnCode : 1, $module : arx_agent_vs_38929
Message: Failed to recover the document container.
--------------------
Error code: 329
Module: 91
LineInfo: 8bf116f82f62bf08
Fields:  $module : arx_agent_vs_38929
Message: Nothing is recovered. See the log for details. Last error:
--------------------
Error code: 46
Module: 91
LineInfo: 8bf116f82f62be3c
Fields:  $module : arx_agent_vs_38929
Message: An error in mailbox '<redacted>'.
--------------------
Error code: 906
Module: 91
LineInfo: 8ae08c49412fd0fd
Fields:  $module : arx_agent_vs_38929
Message: Acronis PST Agent deployment has timed out. See the log for details. Last error:
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 38
Module: 173
LineInfo: 1c13eceb383289c1
Fields:  ServiceID : 35, $module : pst_agent_vs_s_38929
Message: Failed to connect to service 'MMS'. Destination host '<redacted>' is unreachable or a firewall may be blocking the connection.
--------------------
Error code: 460
Module: 91
LineInfo: 540d83dd3ecc08b5
Fields:  $module : pst_agent_vs_s_38929
Message: Cannot connect to server '<redacted>' as user '<redacted>'.
--------------------
Error code: 16
Module: 175
LineInfo: 1b28a72e6916e962
Fields:  $module : mms_vs_38929
Message: Failed to establish remote connection: The remote machine has the stand-alone edition of the agent installed. Such agents do not support remote connections.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x005B0014+0x005B0149+0x005B002E+0x005B038A+0x005B01CC+0x00AD0026+0x005B01CC+0x00AF0010

--------------------
 

Forum Star
Posts: 58
Comments: 2184

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Hello Mary

Welcome to Acronis user forums! Do you have Acronis Backup 11.7 for Windows Server (Agent for Windows) - not Advanced, a standalone editionand Acronis Backup Advanced 11.7 for Exchange Add-On Upgrade (Agent for Exchange) installed on the same machine? 

Thank you,

 

Beginner
Posts: 1
Comments: 2

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We have Acronis Backup (Version 11.5 Update 5) installed which includes Acronis Backup 11.5 Agent for Exchagne and Acronis Backup 11.5 Agent for Windows

But yes, both are installed on our Exchange server.

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400018-135577.png 8.04 KB
Beginner
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Comments: 2

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So, just an update, I was able to restore to the mailbox just fine but still unable to restore to PST.