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Problems Recovering Exchange 11.7 ITEMS/Mailboxes/PST

Thread needs solution
Beginner
Posts: 1
Comments: 1

Hi,

we have problems to recover items from Exchange-Backup to a .PST-File.
It isn't possible and ends with these errors. I tested it like 50 times with all possible scenarios....

Yesterday i installed the newest update: Latest Build: #50088
But it doesn't work.

LOGFILE:

Command 'Recovering Microsoft Exchange mailboxes' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_50088
Message: Command 'Recovering Microsoft Exchange mailboxes' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : arx_agent_vs_50088
Message: TOL: Failed to execute the command. The 'Recovering Microsoft Exchange mailboxes' command recovers the mailboxes from the specified backup.
--------------------
Error code: 20
Module: 91
LineInfo: 7edade4ed07d5328
Fields:  IsReturnCode : 1, $module : arx_agent_vs_50088
Message: Failed to recover the document container.
--------------------
Error code: 329
Module: 91
LineInfo: 8bf116f82f62bf19
Fields:  $module : arx_agent_vs_50088
Message: Nothing is recovered. See the log for details. Last error:
--------------------
Error code: 46
Module: 91
LineInfo: 8bf116f82f62be4d
Fields:  $module : arx_agent_vs_50088
Message: An error in mailbox 'arx://is/xxxxxxxxxx'.
--------------------
Error code: 11
Module: 91
LineInfo: 93f0d75fce8b4d7d
Fields:  $module : arx_agent_vs_50088
Message: Cannot open public folder or mailbox 'xxxxxxxx.
--------------------
Error code: 2508
Module: 91
LineInfo: c7173d05ade80164
Fields:  $module : db_backup_provider_64_vsa64_50088
Message: Failed to get the property block from BLOB data. Property block index: 0.
--------------------
Error code: 2515
Module: 91
LineInfo: 80b37c2aa90210ae
Fields:  $module : db_backup_provider_64_vsa64_50088
Message: An unsupported BLOB signature.
--------------------

 

 

An error in mailbox 'arx://is/Datenbank9/xxxxxtet'.
Additional info:
--------------------
Error code: 46
Module: 91
LineInfo: 8bf116f82f62be4d
Fields:  $module : arx_agent_vs_50088
Message: An error in mailbox 'arx://is/xxxxxxx
--------------------
Error code: 11
Module: 91
LineInfo: 93f0d75fce8b4d7d
Fields:  $module : arx_agent_vs_50088
Message: Cannot open public folder or mailbox 'arx://is/Dxxxxxxxe'.
--------------------
Error code: 2508
Module: 91
LineInfo: c7173d05ade80164
Fields:  $module : db_backup_provider_64_vsa64_50088
Message: Failed to get the property block from BLOB data. Property block index: 0.
--------------------
Error code: 2515
Module: 91
LineInfo: 80b37c2aa90210ae
Fields:  $module : db_backup_provider_64_vsa64_50088
Message: An unsupported BLOB signature.
--------------------

 

what do we have to do?

bsr

0 Users found this helpful
Forum Moderator
Posts: 123
Comments: 4713

#1

Hello Joachim,

Thank you for your posting! From your support ticket I see that you're using Microsoft Exchange 2018 CU7 - unfortunately updates starting with CU5 and higher are not supported for granular restore in Acronis Backup 11.7.

Beginner
Posts: 1
Comments: 2

#2
hello, I need help, I have a direct copy to tape of my exchange 2010. I need to recover only 1 mailbox in PST, but when I want to do it, it tells me that from the tape device I can not extract an export. Export a file to a local disk but do not have it seen by acronis. someone helps me or tells me how to proceed. Thanks
Beginner
Posts: 1
Comments: 2

#3

hello, I need help, I have a direct copy to tape of my exchange 2010. I need to recover only 1 mailbox in PST, but when I want to do it, it tells me that from the tape device I can not extract an export. Export a file to a local disk but do not have it seen by acronis. someone helps me or tells me how to proceed. Thanks

Forum Moderator
Posts: 123
Comments: 4713

#4
fmonjes@larural.com.ar wrote:
hello, I need help, I have a direct copy to tape of my exchange 2010. I need to recover only 1 mailbox in PST, but when I want to do it, it tells me that from the tape device I can not extract an export. Export a file to a local disk but do not have it seen by acronis. someone helps me or tells me how to proceed. Thanks

Hi! I've replied to your post here https://forum.acronis.com/comment/499748#comment-499748