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The Database files are not included in the single-pass backup

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bought Acronis Backup Advanced 11.5 for SQL, but i'm unable to backup my different databases.
I receive an error in all databases saying:

Information 22-09-14 ਸਵੇਰ 02:00:43 SQL Server database 'database_name' of instance 'NAME_OF_INSTANCE' has not been backed up because the database files are not included in the single-pass backup.

Can anybody help me to solve this?

Thank you

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Did you ever find a solution to this problem?


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Hi Sam,
first of all please check if all prerequisites are met according to this article:

If it doesn't help, please contact our support so that we could help you:

Thank you,