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SQL single pass backup error

Beginner
Posts: 1
Comments: 1

Hi;
My acronis 11.5
I remove the wrongfully SQL service (Acronis host machine) and reinstalled SQL express R2
After I updated the Acronis SQL agents and agents windows
Everything seems fine, but get the following error (On the acronis host machine)

Note : My SQL server is running on the Hyper-V

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Failed to execute the command.
Additional info:
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Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_43956
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43956
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43956
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_43956
Message: Backup has failed.
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Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields: $module : disk_bundle_vs_43956
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69e
Fields: $module : disk_bundle_vs_43956
Message: Failed to create volume snapshot.
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Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f3
Fields: $module : disk_bundle_vs_43956
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754758, $module : disk_bundle_vs_43956
Message: The shadow copy provider had an error. Check the System and Application event logs for more information.
--------------------

Forum Star
Posts: 62
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Hi ELEKTRONET,

Please proceed with the troubleshooting steps from the following article. First of all make sure, that you are using System VSS Provider.

Thank you,

Beginner
Posts: 1
Comments: 1

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Hi Ekaterina;
unfortunately it did not work.

Forum Star
Posts: 62
Comments: 2377

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Hello ELEKTRONET,

Have you checked all Prerequisites from the article 36200? Please make sure, that shadow storage is activated on all volumes (Go to My Computer -> Right click on any of internal volumes listed -> Configure Shadow Copies. Select the volume you want to check and click on Create shadow copy to confirm that there is sufficient free space on each volume. Otherwise set up the storage area for the volume). Check with vssadmin list writers command, that all VSS writers are shown with the status "no error", especially SQL VSS writer. If everything is OK, shadow storage is activated on all volumes and all writers show no misfunction, please check the event logs (Application tab). Pay attention to events with the source VSS. They should give us more detailed information on the root cause of the issue.

Thank you,