Skip to main content

Error at Backup

Thread needs solution
Beginner
Posts: 7
Comments: 5

Hi,

i have installed acronis 11.5 on an win2k8r2 machine.
Windows Agent/WindowsAgent for Esxi/management console/license server
When i now try to make backups of an guest system that runs on an esxi 4.1 host, the backup crashes at about 4% with the following error log content.
I have tried the same thing on an win7 machine and everything worked fine.
Has someone an idea what i can do to solve that ?

Thanks a lot.
Regards
Joachim

Error Log:
--------------------
Details
--------------------
Typ: Fehler
Datum und Zeit: 22.10.2012 07:45:22
Backup-Plan: Backup 17.10.2012 16:30:40
Task: Einfaches Backup (Vollständig)
Code: 7.503.956(0x728054)
Modul: 114
Besitzer:
Nachricht:
Backup der virtuellen Maschine 'win1' fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 32852
Module: 114
LineInfo: c35c04057128fe3d
Felder: $module : disk_bundle_vs_32266
Nachricht: Backup der virtuellen Maschine 'win1' fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
LineInfo: 28314c961de7d2b1
Felder: $module : disk_bundle_vs_32266
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 32850
Module: 114
LineInfo: 7d0f647ae0a6c485
Felder: $module : disk_bundle_vs_32266
Nachricht: Zur Durchführung der Aktion mit 'win1' ist keine Lizenz erforderlich.
--------------------
Fehlercode: 32821
Module: 114
LineInfo: 7d0f647ae0a6c596
Felder: $module : disk_bundle_vs_32266
Nachricht: Kann keine Acronis Backup & Recovery 11.5 Edition finden, die folgende Funktionalität bereitstellt: 'FEATURE_ABR_VIRTUAL_AGENT_ESX'.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode

Ereignis-Code: 0x00728054+0x00728012+0x00728052+0x00728035

--------------------

0 Users found this helpful
Forum Star
Posts: 0
Comments: 1377

The error indicates that agent has no license to perform the backup. What are the name of licenses that are added to the license server? Is license for Virtual Edition (vsphere) assigned to the machine with Agent for ESX(i(. When you refer to win7 machine - is it a separate physical machine, or a virtual machine on the same ESX host?

Beginner
Posts: 7
Comments: 5

Hmm.... strange doesnt it say that no license is needed for that operation ? But nevertheless. We have two licenses imported into the license server. I have appended the xml output.
The win7 machine is an seperate physical machine.
All parts of acronis are installed and run on this machine.
But as said on win7 i dont have the problem. The problem occurs when i install all that on an physical win2k8r2 server machine and it happens reproduceable on machine at customer site as here on our lab site.

The license:

Acronis Backup & Recovery 11.5 Virtual Edition für VMware vSphere + Universal Restore

Acronis Backup & Recovery 11.5 Advanced Server für Windows

Forum Member
Posts: 5
Comments: 26

you need to license the esxi server. if you run multiple esxi servers with vcenter integration you need to license all esxi servers.

Beginner
Posts: 7
Comments: 5

What do mean by license the esxi server ? We work without vsphere integration.

Forum Member
Posts: 5
Comments: 26

look here for licensing matrix http://kb.acronis.com/content/16577

when you look at your licensing server, the virtual license has to be applied to your esxi host.

Beginner
Posts: 7
Comments: 5

you have been right somehow the license got associated with the local physical machine. I have removed the license and added again. After that i could associate it with the esxi host and the backup worked :-)
Thanks for help

Forum Member
Posts: 5
Comments: 26

glad, i could help.

Forum Member
Posts: 0
Comments: 92

Just a glitch then I assume. Glad to see this work out for you in the end.