Skip to main content

Acronis Backup Advanced 11.5 for Hyper-V Backup issue

Thread needs solution
Posts: 1
Comments: 0


My use Acronis Backup Advanced 11.5 for Hyper-V version 11.5_38774
Hype-v version is Windows Server 2012 Hyper-v

issue :

backup VM Acronis show > backup Complete

but windows server 2012 even log show one warning and one error log

event id : 10170

Requester reported unsuccessful backup for the virtual machine 'SMTP'. (Virtual machine ID 0935BDE2-B229-494E-AF77-892BFB4B026C)

event id : 10160
The operation failed.

How can we solve ? Thanks

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3120

Hi Roy,

In case the VM backup is still created successfully (you can see it in the backups list and can check its contents) it makes sense to check out the following troubleshooting guide . The next step is to contact our support team for further investigation. Looks like the backup is working as it should, but there is a false error reported in Windows event log, but it needs to be confirmed of course.

Thank you.
Best regards,
Acronis Virtualization Program Manager