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Backup fails with RPC error

Thread needs solution
Beginner
Posts: 1
Comments: 0

I am backing up a HP Proliant server running four virtual machines, the backups are being stored on a netgear readynas. I hve tried deleting and recreating the backup jobs.Using a different share on the NAS and am on the verge of reinstalling Acronis. It has worked fine for over six months and suddenly stopped backing up. any ideas? Error message below.

 

Failed to execute the command.

Additional info:

--------------------

Error code: 41

Module: 307

LineInfo: e6792a5ee190dda6

Fields:  $module : agent_protection_addon_vs_38573

Message: Failed to execute the command.

--------------------

Error code: 32834

Module: 114

LineInfo: c35c04057128fda9

Fields:  $module : disk_bundle_vs_38573

Message: Backup of virtual machines has failed.

--------------------

Error code: 32853

Module: 114

LineInfo: c35c04057128fdeb

Fields:  $module : disk_bundle_vs_38573

Message: Not all virtual machines have been backed up.

--------------------

Error code: 32852

Module: 114

LineInfo: c35c04057128fe3d

Fields:  $module : disk_bundle_vs_38573

Message: Failed to back up virtual machine 'Tromsfjord-MAIL'.

--------------------

Error code: 200

Module: 161

LineInfo: b320396adfe3b55

Fields:  IsReturnCode : 1, $module : disk_bundle_vs_38573

Message: Failed to get archive URIs from location 'arl:/0607EB49-AD36-4FA9-9A52-8688260D4846/7595303C-2454-4CD7-AC12-20EE236D5534'.

--------------------

Error code: 200

Module: 161

LineInfo: a0f87a51d6f9cc72

Fields:  IsReturnCode : 1, $module : disk_bundle_vs_38573

Message: Failed to get archive URIs from location 'arl:/0607EB49-AD36-4FA9-9A52-8688260D4846/7595303C-2454-4CD7-AC12-20EE236D5534'.

--------------------

Error code: 263

Module: 146

LineInfo: 4d7f75fcde07d65f

Fields:  IsReturnCode : 1, $module : mms_vs_38573

Message: Failed to retrieve information about file '\\nas-fjord\Backup\'.

--------------------

Error code: 7

Module: 4

LineInfo: bd01591c540a1299

Fields:  function : WNetGetResourceParentW, $module : disk_bundle_vs_38573

Message: Error occurred while opening the file.

--------------------

Error code: 65520

Module: 0

LineInfo: bd28fdbd64edb8e0

Fields:  code : 2147944127, $module : disk_bundle_vs_38573

Message: The remote procedure call failed and did not execute

0 Users found this helpful
Acronis Program Manager
Posts: 22
Comments: 3100

Hi Oliver,

The error is returned when the backup agent (running on your Hyper-V host) tries to access network share. There is a Microsoft error returned "The remote procedure call failed and did not execute" (error description here) when calling "WNetGetResourceParentW" Windows API function (described here).

The root cause can be in problems with network connection between the Hyper-V host and the target network share (probably the host needs to be connected to an alternative switch port). Another possibility is malfunction of Windows services on the Hyper-V host - in this case it makes sense to try suggestion from the following link. Also it makes sense to try accessing the share (\\nas-fjord\) using IP address instead of hostname.

Thank you.

--

Best regards,

Vasily

Acronis Virtualization Program Manager