Skip to main content

Acronis Backup Advanced 11.7.50088 doesn't back up second hard drive.

Beginner
Posts: 5
Comments: 8

Hello,
backup task (on shut down virtual linux machine)  only save first hard drive.
I get message backup successful.
What do I have to do to save second hard drive too?

Attachment Size
missing-drive.jpg 109.09 KB
missing-drive2.jpg 51.23 KB
Forum Moderator
Posts: 95
Comments: 3687

Hi! Could you please attach the operation log, probably it could shed some light on the situation.

Have you tried to start backup manually? Is the second drive correctly backed up in this case? 

Beginner
Posts: 5
Comments: 8

Hello,

if I start backup manually I get same result.

Logfile is attatched.

Attachment Size
451048-147654.zip 1.33 KB
Forum Moderator
Posts: 95
Comments: 3687

Thank you, I've checked the log file - it doesn't contain useful information. When extracting the operation log, please switch from Activities to Events view and then save the log. Events view should provide more detailed information about the executed operations in the backup plan. Thank you!

Beginner
Posts: 5
Comments: 8

Hello Ekaterina,

file is is attatched .

Attachment Size
451206-147751.zip 2.01 KB
Beginner
Posts: 5
Comments: 8

Do you need more information?

Forum Moderator
Posts: 95
Comments: 3687

Hello Xuli1983,

Sorry for the delayed response! The attached log didn't shed more light on the issue..there are no error messages or warnings with regards to this particular drive. In this case I'd suggest installing an Agent for Linux into the guest OS of the affected VM, creating a separate backup plan (select this machine not as a Virtual machine, but as machine with Agent) and testing if this type of backup works. Make sure the second drive is selected for backup.