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'FEATURE_ABR_VIRTUAL_AGENT_ESX'

Beginner
Posts: 3
Comments: 1

Hi there,

I just upgraded my AMS 11 to 11.7, and I imported all the upgraded license (include 2 Acronis Backup Advanced 11.7 Universal license).

However when I tried to backup whatever vm, I got the following error message:

There is no license required for the following functionality: 'FEATURE_ABR_VIRTUAL_AGENT_ESX'.

Following by the instruction on Acronis website (https://kb.acronis.com/content/30947), I managed to assign a license to the VMWare Agent. But I could not see any license available for me to assign in the last step.

I can confirm that I have import the 2 upgraded Acronis Backup Advanced 11.7 Universal license and they are still available in the "License" section.

Could anyone help me to fix this?

Thank you

Forum Star
Posts: 22
Comments: 2534

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Hi Chris,

Such issues should be processed through our support team for investigation of the current Acronis Backup setup and imported licenses. For example one of the typical issues is that the VM which you try to backup is located on a host within vSphere/Hyper-V cluster which means that licenses for _all_ hosts in this cluster are required, while there are licenses available only for some of the hosts.

Thank you.