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Acronis Cloud - Message: Network disconnected by timeout.

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Posts: 2
Comments: 1

I get on many of my cloud devices a Message: Network disconnected by timeout. Most devices stay on 0% or 3% and give this error after a while.

On my firewall all needed ports are open and i see no blocked attempts.

Any clue ?

Kevin

 

LOG:

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_12210","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_12210","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABAA3
Fields: {"$module":"gtob_backup_command_addon_vsa64_12210","TraceLevel":"1","StepType":"2"}
Message: Step 'Backup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_12210","CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_12210","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_12210","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 236
Module: 161
LineInfo: 0x0B320396ADFE3EB4
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_12210"}
Message: Failed to resolve the path to the backup in archive 'avfs:/online?account%3dverla%26computer%3d1%26provider%3dAcronis#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/A6993A8C-9D95-44FE-8A76-D6AEB0F76366?archive_name%3dVLLT0264.verla.mst-EEF800F6-D7CD-4800-A8D8-30CF55245D2D-76DC1984-D57E-420C-89EC-7F570A572969A'.
------------------------
Error code: 206
Module: 295
LineInfo: 0x8A493C8D89FD2427
Fields: {"$module":"disk_bundle_vsa64_12210"}
Message: Internal error: An invalid file object is returned.
------------------------
Error code: 7
Module: 4
LineInfo: 0x60CCAC0523AC0F79
Fields: {"$module":"archive3_adapter_vsa64_12210","PcsCode":"13","Name":"/1"}
Message: Error occurred while opening the file.
------------------------
Error code: 22
Module: 4
LineInfo: 0xC8D8731CE106FA10
Fields: {"$module":"archive3_adapter_vsa64_12210"}
Message: Network disconnected by timeout.

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