Cloud backup not shown

shad qadir
Beginner
Posts: 2
Comments: 1

hi
a couple of days before I purchased cloud backup with 2TB subscription for three servers ,then started the installation and configuring it to do the backup into the cloud the progress shows %77 on the acronis console but I cant see any file in the storage in my account ! just want to be sure is that ok ?
please see the attached screen shoots for more detail
best
shad

Attachment Size
acronis.jpg 96.15 KB
web.jpg 194.89 KB
Thu, 05/14/2015 - 10:37
Anna Trifonova
Forum Star
Posts: 124
Comments: 2672

Hi Shad,
yes, it is okay. Files in web account will be shown once backup is completed.
Thank you.

Tue, 05/19/2015 - 08:56

Anna Trifonova

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

shad qadir
Beginner
Posts: 2
Comments: 1

Hi Anna ,
thanks for your replay
I have purchased the following plan
Acronis Backup for AnyServer to Cloud - 2.0 TB
I already installed it on two of my servers successfully backing up to the cloud working as a charm
One of my servers have two disks as follow:
Disk01: C:\ system drive
Disk02: D:\ and E:\
The first full backup has been uploaded successfully to the cloud including c, d and e
After that I have created an incremental backup plan to run every night but this time I have included only D and E drive not C drive and retain data for 30 days
My concern is about the data drives rather than the system drive is that affect the restoration? Am I be able to restore the data drive to whatever point that I have since my full backup have all drive and the incremental contain only data drives ?

Also I would like to know how many servers I can install acronis cloud backup? I already did two
And I want to install it on one more server but I will not allow me to do that \
Any idea or help will be highly appreciated
Best
Shad

Tue, 05/19/2015 - 10:29
Anna Trifonova
Forum Star
Posts: 124
Comments: 2672

Hi Shad,
sorry for the delayed answer!
In your scenario you'll be able to restore your data drive to any time point when you created an incremental backup.
As for subscription and licensing, please be aware that Acronis Backup for AnyServer to Cloud is a subscription for 1 machine. Please find more details in this article: https://kb.acronis.com/content/56016
Thank you,

Fri, 05/29/2015 - 12:13

Anna Trifonova

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.