Cloud backups used to work, now always fail. Machine is offline to Acronis. Cannot delete the backup jobs locally
I run Acronis True Image Cloud. Cloud backups used to work but now always fail with very nondescript error: 'Request to server failed with status: "Error", and description "Error" '
The offending backup schemes cannot be deleted on my machine.
According to the "Devices overview" at https://bc-eu4-baas.acronis.commy computer (Desktop-N7N6BTS) is offline and was last seen Mar 05 2016.
I checked out the recommended fixes in https://kb.acronis.com/content/57601 (57601: Acronis Backup Cloud/Acronis Backup Service: Machine Is Offline in Backup Management Console)
These are my results:
1. The Managed Machine Service is indeed running
2. The Connection Verification Tool yields the following output:
---begin output -----
msp_port_checker_en-US_x86.exe -email@example.com -p=XXXXXX
Check for eu4-baas.acronis.com 443 Ok
Check for eu4-baas.acronis.com 7788 Ok
Check for eu4-fes-baas.acronis.com 44445 Ok
Check for bc-eu4-baas.acronis.com 8443 Ok
-------- end output --------
This looks pretty much Ok to me.
3. Compare registry keys "MMSCurrentMachineID" and "InstanceID" with cloud values.
I only find the "MMSCurrentMachineID"-key. There is no "InstanceID"-key
The value for the "MMSCurrentMachineID"-key does match the GUID in the URL.
4. Use SQL to check the uplink configuration
The SQL query output is as follows:
sqlite> select * from BusinessObjects where value='Msp::Agent::Dto::Configuration';
Error: no such table: BusinessObjects
Sooo... no useful results :(
Thx in advance for new hints !