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I just can't do a backup at all

Beginner
Posts: 1
Comments: 1

Hi to all

I have 1Tb trial, Acronis Backup for Anyserver to cloud, and I just can't do a backup at all.
I created a new backup job, selected all Disk 1, connected to Cloud Storage, selected Backup Scheme Simple, and then on backup options, put on Archive Protection, a password to encrypt it.

After 10 min, backup fails with this log:
Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_43956
Message: Failed to execute the command.
--------------------
Error code: 207
Module: 161
LineInfo: b320396adfe3be1
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43956
Message: Failed to create an archive in location 'arl:/63BC20C9-56A9-44BD-8C33-FA535AD3CBE4/A0C84702-3221-44DA-96F3-BE1A8F959618'.
--------------------
Error code: 1
Module: 625
LineInfo: 6592a83aa4ae5cb0
Fields: $module : disk_bundle_vs_43956
Message: Failed to discover the front-end server that serves your account.
--------------------
Error code: 310
Module: 626
LineInfo: 16aca2f42bfbe33a
Fields: $module : disk_bundle_vs_43956
Message: The certification server is unavailable.
--------------------
Error code: 307
Module: 626
LineInfo: 50e61e3e2e723b74
Fields: $module : disk_bundle_vs_43956
Message: Could not connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Why?... I have recreated job, and cleared credential cache like 5 times, no luck.

Any suggestions?

Forum Star
Posts: 58
Comments: 2186

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Hi Alex,

Thank you for choosing Acronis Cloud Storage! I'll be happy to help! Please make sure that all hostnames and ports for the corresponding region (your datastore is located in Boston - US2) are accessible. You can simply use the Cloud connection verification utility. In case they cannot be accessed, see recommendations in this article and check what other entities (e.g. router, hardware firewall, ISP) may block them. If all prerequisites for the Cloud backup are met, but the issue persists, please contact our Support team.

Thank you!

Beginner
Posts: 1
Comments: 1

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Well, the Cloud connection verification utility said port 44445 did not succeed. Seems like the firewall is blocking it.

Thanks for the help!