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# 2019 core Hyper-V agent install fail with unrelated missing AD error

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Beginner
Posts: 2
Comments: 0

Hi, this is my first post

Prior to this post I had search the web and also opened a ticket with our acronis reseller. See below the last couple of line of the installation log.

Server is a 2019 core (no UI) with Hyper-V rôle. It will never be linked to AD nor get AD rôle so the error I get may be unrelated.

command line I'm using : msiexec /i AB64.msi /qb /l*v install.log

--------------------------------------------------------------------------------------------------------------------------------------------------

Action start 09:05:46: MsiAdAgentInstall_ARADAgentCommon__IP.
1: e:\399\enterprise\applications\technology\install\custom_dll_core\common.cpp line: 52 `anonymous-namespace'::MsiHandlerWrapperImpl Microsoft Active Directory is not installed on the machine.
Additional info:
--------------------
Error code: 301
Module: 555
LineInfo: 616cda42bf9dd4dc, e:\399\enterprise\applications\ad\agent\install\component\custom_dll\main.cpp, `anonymous-namespace'::CheckADInstalled, 33
Fields:  \$module : custom_actions_ab_vsa64_s_13400
Message: Microsoft Active Directory is not installed on the machine.
--------------------
MSI (s) (20!78) [09:05:46:197]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (20!78) [09:05:46:197]: Product: Acronis Backup -- Microsoft Active Directory is not installed on the machine.

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Forum Moderator
Posts: 137
Comments: 5373

#1

Hello Victor,

thank you for your posting! The error message usually comes when installer can't properly detect the Active Directory on the device although the Agent for Active Directory (the component ARADAgentFeature) is being forced with the installation.

I'd suggest trying to run the command with the exact components specified (here under More information you'll find an example https://kb.acronis.com/content/57107)