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Acronis Backup Gateway in azure Deployment issue

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Beginner
Posts: 2
Comments: 0

Dear all,

currently we have the backup gateway on one of our NAS systems.
We want to use azure in the future and i tried to install the Acronis Backup Gateway in Azure (https://azuremarketplace.microsoft.com/en-us/marketplace/apps/acronis.storage-gateway?tab=Overview
but I get a deployment error

{ "id": "/subscriptions/34c51f21-c7ea-4df6-9160-2eb15ba2d266/resourceGroups/GatewayAcronis/providers/Microsoft.Resources/deployments/acronis.storage-gateway-20190802131724/operations/F6C01B7B189B38E8", "operationId": "F6C01B7B189B38E8", "properties": { "provisioningOperation": "Create", "provisioningState": "Failed", "timestamp": "2019-08-02T11:27:53.3854653Z", "duration": "PT8M21.5075719S", "trackingId": "e8046cbf-99c2-438e-b8e8-4dd264400458", "statusCode": "Conflict", "statusMessage": { "status": "Failed", "error": { "code": "ResourceDeploymentFailure", "message": "The resource operation completed with terminal provisioning state 'Failed'.", "details": [ { "code": "VMExtensionProvisioningError", "message": "VM has reported a failure when processing extension 'InitializeStorage'. Error message: \"Enable failed: failed to execute command: command terminated with exit status=1\n[stdout]\n\n[stderr]\n\"." } ] } }, "targetResource": { "id": "/subscriptions/34c51f21-c7ea-4df6-9160-2eb15ba2d266/resourceGroups/GatewayAcronis/providers/Microsoft.Compute/virtualMachines/acronisstoragegateway/extensions/InitializeStorage", "resourceType": "Microsoft.Compute/virtualMachines/extensions", "resourceName": "acronisstoragegateway/InitializeStorage" } }}

 

 Does someone has similar issues or knows how to solve this?

Thanks in advance

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Forum Moderator
Posts: 118
Comments: 4546

#1

Hello Oliver,

thank you for your posting! 

Such issue should be investigated with the help of Acronis support team. But prior opening a support ticket, I'd ask you to verify the performed steps with the following documentation article 

https://dl.acronis.com/u/vstorage/docs/pdf/AcronisSoftwareDefinedInfrastructure_2_abgw_quick_start_guide_for_azure_en-US.pdf

and also with Microsoft TechNet article:

https://docs.microsoft.com/en-us/azure/azure-resource-manager/resource-manager-common-deployment-errors

If you only have Storage (general purpose v1), you need to upgrade your Azure account

Should the issue persist, please raise a support ticket and share the following information with the engineers:

- full error message and/or screenshots illustrating the issue

- step-by-step description of the deployment process done