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'Applying retention rules' failed. Failed to lock the file.

Beginner
Posts: 11
Comments: 5

Dears,

Sometime the backup is failed with  'Applying retention rules' failed. Failed to lock the file.

The backup loaction is the cloud storage on Azure with ASG in Azure VM.

Please kindly advise. Thank you very much.

Error

DATE AND TIME

Oct 13, 2016, 11:47:32 PM

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"mms_vsa64_3539","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"gtob_backup_command_addon_vsa64_3539","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Message: TOL: Failed to execute the command. Backup workflow
------------------------
Error code: 2
Module: 329
LineInfo: 0x8EDC81EA38FABA3A
Fields: {"StepType":"6","TraceLevel":"1","$module":"gtob_backup_command_addon_vsa64_3539"}
Message: Step 'Post-backup replication/cleanup' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"mms_vsa64_3539","CommandID":"FFBC7082-9C55-47D1-A6D2-1744EC8D7481"}
Message: TOL: Failed to execute the command. Replication
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"staging_command_vsa64_3539","CommandID":"FFBC7082-9C55-47D1-A6D2-1744EC8D7481"}
Message: TOL: Failed to execute the command. Replication
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"mms_vsa64_3539","CommandID":"08BE2B76-A95F-4FD4-AC32-AF26210E3A33"}
Message: TOL: Failed to execute the command. Applying retention rules
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"staging_command_vsa64_3539","CommandID":"08BE2B76-A95F-4FD4-AC32-AF26210E3A33"}
Message: TOL: Failed to execute the command. Applying retention rules
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"mms_vsa64_3539","CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"service_process_vsa64_3539","CommandID":"45D64182-5DF4-4AE0-9D42-55E1C3DB942B"}
Message: TOL: Failed to execute the command. Applying retention rules
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"staging_command_vsa64_3539","CommandID":"45D64182-5DF4-4AE0-9D42-55E1C3DB942B"}
Message: TOL: Failed to execute the command. Applying retention rules
------------------------
Error code: 217
Module: 161
LineInfo: 0x0B320396ADFE3D90
Fields: {"$module":"disk_bundle_vsa64_3539","IsReturnCode":"1"}
Message: Failed to delete the backups.
------------------------
Error code: 23
Module: 4
LineInfo: 0x5E37827EF93FC223
Fields: {"$module":"disk_bundle_vsa64_3539"}
Message: Failed to lock the file.
------------------------
Error code: 1040
Module: 152
LineInfo: 0xA46E8D7BA5BB85F2
Fields: {"$module":"disk_bundle_vsa64_3539"}
Message:

Beginner
Posts: 0
Comments: 18

Top

Hello Dick Wan,

According to internal notes retention rules fail randomly if customer browsed backups in the same time when agent try to delete recovery point that is subject to deletion.

In such case retention rules will be applied after next backup if this collision will not occur again.

If problem is persistent, then please submit ticket to Acronis Service Provider Support team (mspsupport@acronis.com).

Best Regards,

Eugene.

Beginner
Posts: 0
Comments: 1

Top

Is this also true with local install, non Cloud. I had about 6 Clients receive this message yesterday. Does this mean that I browsed in the Backup software during backup time?

My errors were;

Activity 'Applying retention rules' failed. The activity has failed due to a restart of the service

Beginner
Posts: 0
Comments: 1

Top

I also receive the same error for one VM backup since 2 weeks.

Same error as Daryl Armstrong:

Activity 'Applying retention rules' failed. The activity has failed due to a restart of the service.

Forum Moderator
Posts: 84
Comments: 3200

Top

Gwenaël, thank you for your posting! I see, that you already have an open support ticket for the issue and would recommend to continue investigation with the help of the support engineers. Without analysis of the logfiles it's hard to understand what could have caused the service to restart/crash. We'd be also grateful if you share the outcome here, so that other users can find this information. Thank you!