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Backup stuck at "applying retention rules"

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backup is always stuck at " applying retaining rules ( less than a minute remaining)", i tried to cancel this stage from console, it stopped but it keeps showing "100% completed" instead of  " Succeeded", and if i try to run a backup, it will be queued and will not start, then i tried to restart the service from the source server, but it is showing that stopping service is pending.


i am unable to stop the current backup or run a backup, restarting the server is my last option, any suggestions please? 



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Forum Moderator
Posts: 113
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Hello Elias,

I'd recommend raising a support ticket for this issue, so that our engineers can conduct more in-depth investigation. 

You can write an email to with the details per the template:

Thank you!