Error when creating new cloud backup job through the web portal
While trying to create a new backup job through the web portal I receive the error:
Error code: 18
Message: HTTP error: GET on 'http://accountsrv.service.consul/api/1/users/122841/' failed with code 500.
Additional info is:
500 : INTERNAL SERVER ERROR : https://us-baas.acronis.com/bc/api/ams/session?_dc=1506968770519
My name is Eugene.
I'm from Acronis Service Provider Support team.
I checked our internal notes and found that issue is caused by the fact that account has multiple email addreses for notifications.
Solution is to change to single email.
The behavior is addressed in future Acronis Backup Cloud releases.